Summary
Overview
Work History
Education
Skills
Timeline
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Jevendran  Veluayathan

Jevendran Veluayathan

Front Office Supervisor
68 Hala Lapangan Perdana 6 ,IpohPerak

Summary

I've worked in various customer service roles throughout my career, from hospitality. I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry.

Overview

9
9
years of professional experience

Work History

KT Rani Scrap Metal

Supervisor
Ipoh Perak
12.2020 - 03.2024


● Coordinates delivery/unloading of recyclable materials with vendors

● Coordinates litter control and general maintenance of the waste and recycling area

● Coordinates storm water controls and maintenance of the waste and recycling area.

● Identifies buyers for recyclable materials; schedules pick-up of materials with buyers.

● Processes invoices, bills of lading and other related paperwork

● Processes monies received by the waste and recycling area

● Monitors receipt of payment for all recyclable materials sold by the City

● Compiles data, produces reports including the type and quantity of materials

processed; this requires the use of fine hand manipulation for keyboard use

● Monitors recycling area activities to ensure compliance with safety regulations and

other City policies and procedures

● Ensures compliance with State and Federal recycling regulations in assigned area

● Meets and communicates with various regulators overseeing the Waste and Recycling

Center

● Oversees food scraps collection and processing in the waste and recycling center

● Supervises temporary workers or other employees as assigned

Ggl Bet Gambling Website

Customer Service Agent
Kuala Lumpur
05.2018 - 06.2020


  • Process Cash Transactions: Handle cash exchanges and accurately count and verify the funds received from customers, including chips, tickets, and vouchers.
  • Maintain Cash Drawer: Safeguard and balance the cash drawer throughout the shift, ensuring accuracy in calculations and recording transactions.
  • Provide Exceptional Customer Service: Assist guests with cash transactions, answer inquiries, and address any concerns or issues promptly and courteously.
  • Redeem Player Rewards: Facilitate the redemption of player rewards points for cash or other forms of payment.
  • Follow Regulatory Guidelines: Adhere to all gaming regulations, including verifying the age and identification of customers, reporting suspicious activities, and following anti-money laundering protocols.
  • Perform Accounting Tasks: Prepare reports, reconcile transactions, and maintain accurate records of all cash transactions in accordance with established policies and procedures.
  • Collaborate with Other Departments: Work closely with other departments, such as the casino floor staff, security, and surveillance teams, to ensure a seamless flow of cash operations.
  • Maintain Cash Handling Equipment: Operate and maintain cash handling equipment, such as currency counters and coin sorters, ensuring they are in good working order.
  • Stay Updated on Casino Promotions: Understand and communicate casino promotions and assist guests in redeeming promotional offers or vouchers.
  • Uphold Security Measures: Adhere to strict security protocols and maintain confidentiality when handling sensitive financial information and transactions.

Customer Service

Malaysian Food Coperation
Kuala Lumpur
01.2018 - 06.2018


  • Take food and beverage orders from guests
  • Serve meals and beverages to guests according to established protocols
  • Ensure quality control of all dishes and drinks being served
  • Monitor guest satisfaction and respond promptly to any guest concerns or complaints
  • Maintain a clean and organized dining area
  • Manage multiple tables while ensuring each guest receives personalized attention
  • Maintain complete knowledge of menu items and specials, including ingredients and preparation methods
  • Attend all required meetings and training sessions

Guest Service Agent

St Giles The Garden Hotel
Kuala Lumpur
02.2017 - 10.2017


  • Offering front desk assistance to clients
  • Handling guest requests and reservations
  • Managing administrative tasks like processing payments, cash handling and delivering any mails
  • Welcoming guests on arrival and providing complete assistance during their stay
  • Resolving any conflicts or tensions
  • Monitoring check-ins and check-outs
  • Preparing stay confirmation letters, cancellations or any alterations
  • Verifying guest details upon arrival and allocating guest rooms
  • Coordinating with the other staff members and departments to ensure customer satisfaction
  • Communicating with the guest about any promotional offers
  • Assisting in pre-registration activities or extended stay requests
  • Providing information on transport, restaurant facilities and sightseeing locations to guests
  • Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
  • Processing any special requests
  • Managing all operations adhering to the hotel policies and regulations
  • Maintaining and updating guest details on a timely basis

Front Office Supervisor

Eastin Hotel Kuala Lumpur
Kuala Lumpur
05.2015 - 01.2017

  • Supervise front desk staff and ensure that they provide excellent customer service
  • Respond to guests' inquiries and requests in a timely and professional manner
  • Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
  • Manage reservations and room availability
  • Ensure accuracy of billing and payment processes
  • Monitor and review guest feedback
  • Resolve customer complaints
  • Train and coach front desk staff
  • Monitor staff performance and provide feedback
  • Maintain a clean and organized front desk area

Education

Certificate - Moulding

Institut Latihan Perindustrian
IpohPerak
05.2012

SPM - Arts

SMK Jalan Pasir Puteh
Ipoh Perak
10.2009

Skills

A positive attitude and excellent communicating dkills Experience of motivating and leading a wining team Ability to remain calm whilst under pressure Knowledge of Opera and Fidelio

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Timeline

KT Rani Scrap Metal

Supervisor
12.2020 - 03.2024

Ggl Bet Gambling Website

Customer Service Agent
05.2018 - 06.2020

Customer Service

Malaysian Food Coperation
01.2018 - 06.2018

Guest Service Agent

St Giles The Garden Hotel
02.2017 - 10.2017

Front Office Supervisor

Eastin Hotel Kuala Lumpur
05.2015 - 01.2017

Certificate - Moulding

Institut Latihan Perindustrian

SPM - Arts

SMK Jalan Pasir Puteh
Jevendran VeluayathanFront Office Supervisor