JESSLYN YEO

• In charge of assisting and solving customers' problems professionally
• Restocking products and ensuring the shop's neatness
• Collecting payments and packaging groceries for customers
• Communicating with colleges for efficiency providing the finest customer service
• Always serve customers with a cheerful and helpful attitude

An energetic professional with over 2 years of experience in retail
management, customer service, and digital marketing. Skilled at
leading teams, streamlining operations, and boosting revenue in
fast-paced settings. Fluent in English and Mandarin, combining
cultural understanding with creative problem-solving to increase
brand visibility and customer satisfaction.

Leadership & Team Management
• Bilingual Communication (English & Mandarin)
• Social Media Marketing & Video Production
• Customer Relationship Management (CRM)
Enhanced customer service by training staff in effective
communication and problem solving.
•Solved customer complaints efficiently whilst maintaining high
standards of service delivery,.
•Developed a positive team culture, resulting in increased staff
satisfaction and lower turnover rates.

• Built a personal social media brand from scratch, focusing on educational and lifestyle content related to Forensic Science studies
• Achieved significant platform growth, leading to recruitment and contract signing with a professional media company.
• Signed as a contracted content creator with a media (MCN) company after independently growing a successful social media platform.
• Developed strong skills in content planning, filming, editing, and analytics-driven growth strategies.
• Create high-quality video content, including daily vlogs and educational videos, tailored to audience engagement and platform trends.
• Collaborate with brands to deliver sponsored content, generating consistent monthly income.
• Apply video editing, storytelling, and audience analysis skills to maintain rapid account growth