Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jessie Yew Mee Poh

Ampang

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to cultivating and maintaining professional relationships to drive business results and increase profitability. Developed exceptional skills in providing customer support in fast-paced environments, showcasing expertise in communication, issue resolution, and relationship management. Seeking to transition into a new field, leveraging these valuable skills to achieve positive outcomes and foster collaborative work environments.

Overview

14
14
years of professional experience
13
13
years of post-secondary education

Work History

Customer Service Executive

Senheng Electric
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Executive

Hwa Tech Sdn Bhd
06.2021 - 02.2023
  • Daliy checkin system for order sending out and couirer company
  • Replying whatapp and fb messenger

Customer service executive

U mobile
03.2020 - 06.2021
  • Daily reply social media ,fb messenger and twitter,email

operation cum customer service

Soonest fast network express
12.2019 - 02.2020
  • Follow up shipment for china to malaysia using we chat and whatapp
  • Reply general inquiry in wechat
  • Arrange quotation for customer order

TELEMARKETER

UTS MARKETING SOLUTIONS SDN BHD
01.2018 - 03.2018
  • Contact customer list provided by company to do donation points to charity group

Customer Service(LIVE CHAT)

Ching International Service (M) Sdn Bhd (ezbuy)
06.2016 - 12.2017
  • Company Overview: Industry E-commerce
  • Replying Customer general inquiry after sales service in live chat
  • Industry E-commerce

Receptionist

Groom exp hair salon
01.2014 - 03.2015
  • Company Overview: Industry Grooming / Beauty / Fitness
  • Help customer doing appointment and receive payment
  • Industry Grooming / Beauty / Fitness

Hairdresser

Micheal &guy hair salon
01.2011 - 12.2012
  • Company Overview: Industry Grooming / Beauty / Fitness
  • Help customer doing hair cut and chemical job colouring and perm
  • Industry Grooming / Beauty / Fitness

Education

Diploma - MLVK certificate, Professional certificate in personal service

Kimarie hair academy
01.2008 - 11.2008

SPM - Perdangan, Primary/Secondary School/SPM/O Level in Arts

Smk taman connaught
01.1999 - 11.2004

UPSR - undefined

Srjkc taman connaught
01.1993 - 12.1998

Skills

    Customer relationship management

    Customer needs assessment

    Issue escalation

    Payment management

    Complaint handling

    Shipment tracking

Personal Information

Age: 38

Timeline

Customer Service Executive

Senheng Electric
03.2023 - Current

Customer Service Executive

Hwa Tech Sdn Bhd
06.2021 - 02.2023

Customer service executive

U mobile
03.2020 - 06.2021

operation cum customer service

Soonest fast network express
12.2019 - 02.2020

TELEMARKETER

UTS MARKETING SOLUTIONS SDN BHD
01.2018 - 03.2018

Customer Service(LIVE CHAT)

Ching International Service (M) Sdn Bhd (ezbuy)
06.2016 - 12.2017

Receptionist

Groom exp hair salon
01.2014 - 03.2015

Hairdresser

Micheal &guy hair salon
01.2011 - 12.2012

Diploma - MLVK certificate, Professional certificate in personal service

Kimarie hair academy
01.2008 - 11.2008

SPM - Perdangan, Primary/Secondary School/SPM/O Level in Arts

Smk taman connaught
01.1999 - 11.2004

UPSR - undefined

Srjkc taman connaught
01.1993 - 12.1998
Jessie Yew Mee Poh