Jessica Cheu Yik Siew

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

• Developed strong client relationships for increased customer loyalty and repeat business.
• Conducted market research to identify trends and inform marketing strategies, driving company growth.
• Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
• Optimized marketing budgets by reallocating resources based on campaign performance analysis.
• Delivered compelling presentations to secure new business opportunities and partnerships.
• Built relationships with customers and community to establish long-term business growth.
• Prepared sales presentations for clients showing success and credibility of products.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

- Calendar and Schedule Management

- Communication Management, Screening Calls and Emails, Draft, review, and send letters, emails, or other communications as required by the MD.

- Internal Liaison, Serve as a point of contact between the MD and internal teams,clients,and external partners.

- Organizing Events Plan, coordinate, and oversee events, such as meetings, conferences, or corporate gatherings, ensuring that logistics, catering, and other arrangements are handled.

- Managing Hospitality, Take care of guest arrangements, ensuring VIPs or important visitors have a good experience when meeting the MD.

- Personal Assistance, assist with personal errands or other tasks outside the work environment (e.g., booking appointments, managing personal travel).

• Customer Inquiry Handling
• Customer Relationship Management:
• Product Promotion
• Sales Targets
• Customer Needs Analysis