Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic
Jessica Chan

Jessica Chan

Butterworth

Summary

VALUES: Resilience Passion for Hospitality Respect for People Continuous Improvement Team Development Accountability Driven Executive Assistant Manager with a strong foundation in Hospitality. Delivers exceptional guest experiences through strategic Team Leadership and Talent Development. Manages revenue growth and profitability by implementing effective Sales & Marketing Leadership initiatives.

Overview

27
27
years of professional experience

Work History

EXECUTIVE ASSISTANT MANAGER

THE LIGHT HOTEL PENANG
Butterworth
09.2024 - Current

DIRECTOR OF SALES & MARKETING

CROWNE PLAZA PENANG
Butterworth
08.2023 - 09.2024

DIRECTOR OF SALES & MARKETING

THE LIGHT HOTEL PENANG
Butterworth
01.2016 - 08.2023

ASSISTANT DIRECTOR OF SALES

HYDRO HOTEL PENANG
Batu Ferringhi
09.2010 - 03.2014

SENIOR SALES MANAGER

THE NORTHAM ALL SUITES
Georgetown
08.2009 - 08.2010

SENIOR SALES MANAGER

E&O HOTEL PENANG
Georgetown
06.2008 - 08.2009

SALES MANAGER

THE GURNEY HOTEL
Georgetown
06.2006 - 08.2008

SALES MANAGER

VISTANA HOTEL PENANG
Bayan Lepas
01.2002 - 12.2004

RESERVATIONS AGENT

EQUATORIAL PENANG
Bayan Lepas
01.1999 - 12.2004

Education

GCSEs - Secondary

St George Girls' School
Penang
01-1997

MBA -

CHARLES STURT UNIVERSITY
PENANG
01-2006

Higher National Certificate -

SEGI COLLEGE
PENANG
01-2000

Skills

  • Hotel Management
  • Guest management
  • P&L management
  • Financial budgeting
  • Cost control
  • Quality assurance
  • Standards Compliance
  • Revenue growth
  • Sales leadership
  • Corporate sales
  • Sales strategy
  • CRM
  • Business strategy
  • Operational Coordination
  • Team leadership
  • Team development
  • Team collaboration
  • Employee engagement
  • Client engagement
  • Decision making
  • Adaptive problem solving
  • Brand Management

Custom

  • Resilience
  • Passion for Hospitality
  • Respect for People
  • Continuous Improvement
  • Team Development
  • Accountability

Timeline

EXECUTIVE ASSISTANT MANAGER

THE LIGHT HOTEL PENANG
09.2024 - Current

DIRECTOR OF SALES & MARKETING

CROWNE PLAZA PENANG
08.2023 - 09.2024

DIRECTOR OF SALES & MARKETING

THE LIGHT HOTEL PENANG
01.2016 - 08.2023

ASSISTANT DIRECTOR OF SALES

HYDRO HOTEL PENANG
09.2010 - 03.2014

SENIOR SALES MANAGER

THE NORTHAM ALL SUITES
08.2009 - 08.2010

SENIOR SALES MANAGER

E&O HOTEL PENANG
06.2008 - 08.2009

SALES MANAGER

THE GURNEY HOTEL
06.2006 - 08.2008

SALES MANAGER

VISTANA HOTEL PENANG
01.2002 - 12.2004

RESERVATIONS AGENT

EQUATORIAL PENANG
01.1999 - 12.2004

GCSEs - Secondary

St George Girls' School

MBA -

CHARLES STURT UNIVERSITY

Higher National Certificate -

SEGI COLLEGE
Jessica Chan