Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic
Jessica Chan

Jessica Chan

Butterworth

Summary

VALUES: Resilience Passion for Hospitality Respect for People Continuous Improvement Team Development Accountability Driven Executive Assistant Manager with a strong foundation in Hospitality. Delivers exceptional guest experiences through strategic Team Leadership and Talent Development. Manages revenue growth and profitability by implementing effective Sales & Marketing Leadership initiatives.

Overview

27
27
years of professional experience

Work History

EXECUTIVE ASSISTANT MANAGER

THE LIGHT HOTEL PENANG
Butterworth
2024.09 - Current

DIRECTOR OF SALES & MARKETING

CROWNE PLAZA PENANG
Butterworth
2023.08 - 2024.09

DIRECTOR OF SALES & MARKETING

THE LIGHT HOTEL PENANG
Butterworth
2016.01 - 2023.08

ASSISTANT DIRECTOR OF SALES

HYDRO HOTEL PENANG
Batu Ferringhi
2010.09 - 2014.03

SENIOR SALES MANAGER

THE NORTHAM ALL SUITES
Georgetown
2009.08 - 2010.08

SENIOR SALES MANAGER

E&O HOTEL PENANG
Georgetown
2008.06 - 2009.08

SALES MANAGER

THE GURNEY HOTEL
Georgetown
2006.06 - 2008.08

SALES MANAGER

VISTANA HOTEL PENANG
Bayan Lepas
2002.01 - 2004.12

RESERVATIONS AGENT

EQUATORIAL PENANG
Bayan Lepas
1999.01 - 2004.12

Education

GCSEs - Secondary

St George Girls' School
Penang
1997-01

MBA -

CHARLES STURT UNIVERSITY
PENANG
2006-01

Higher National Certificate -

SEGI COLLEGE
PENANG
2000-01

Skills

  • Hotel Management
  • Guest management
  • P&L management
  • Financial budgeting
  • Cost control
  • Quality assurance
  • Standards Compliance
  • Revenue growth
  • Sales leadership
  • Corporate sales
  • Sales strategy
  • CRM
  • Business strategy
  • Operational Coordination
  • Team leadership
  • Team development
  • Team collaboration
  • Employee engagement
  • Client engagement
  • Decision making
  • Adaptive problem solving
  • Brand Management

Custom

  • Resilience
  • Passion for Hospitality
  • Respect for People
  • Continuous Improvement
  • Team Development
  • Accountability

Timeline

EXECUTIVE ASSISTANT MANAGER

THE LIGHT HOTEL PENANG
2024.09 - Current

DIRECTOR OF SALES & MARKETING

CROWNE PLAZA PENANG
2023.08 - 2024.09

DIRECTOR OF SALES & MARKETING

THE LIGHT HOTEL PENANG
2016.01 - 2023.08

ASSISTANT DIRECTOR OF SALES

HYDRO HOTEL PENANG
2010.09 - 2014.03

SENIOR SALES MANAGER

THE NORTHAM ALL SUITES
2009.08 - 2010.08

SENIOR SALES MANAGER

E&O HOTEL PENANG
2008.06 - 2009.08

SALES MANAGER

THE GURNEY HOTEL
2006.06 - 2008.08

SALES MANAGER

VISTANA HOTEL PENANG
2002.01 - 2004.12

RESERVATIONS AGENT

EQUATORIAL PENANG
1999.01 - 2004.12

GCSEs - Secondary

St George Girls' School

MBA -

CHARLES STURT UNIVERSITY

Higher National Certificate -

SEGI COLLEGE
Jessica Chan