Jessica Amarthalingam
Johor Bharu
Summary
Experienced Trust Administrator with a decade of expertise in trust administration and fiduciary services. Responsible for managing trust structures and retirement pension funds, ensuring compliance and governance while delivering outstanding client service. Skilled in overseeing complex client structures and stakeholder relationships and pursuing a STEP Certificate to enhance knowledge in international trusts and estate planning.
Overview
13
13
years of professional experience
Work History
Trust Administrator
Kensington Trust Singapore Limited
, Singapore
08.2025 - Current
- Administer a portfolio of trust structures and retirement pension fund arrangements, ensuring compliance with trust deeds, regulatory requirements, and internal policies.
- Manage the administration of retirement pension fund structures for international and high-net-worth clients.
- Manage the day-to-day administration of retirement and pension funds, including processing benefit payments, maintaining member records, monitoring contribution activities, and ensuring accurate documentation.
- Ensure timely processing of pension benefit distributions and member-related transactions.
- Coordinate with beneficiaries, settlors, fund members, financial advisers, auditors, legal counsel, banks, and regulatory authorities on trust and pension-related matters.
- Prepare trust and pension fund documentation, resolutions, trustee minutes, and client correspondence.
- Conduct periodic reviews and ongoing monitoring of trust structures and pension fund arrangements to ensure compliance with AML/CFT requirements and internal risk management procedures.
- Facilitated onboarding of new trust and pension fund clients through KYC, due diligence reviews, and document collection to ensure compliance and readiness.
- Monitored trust and pension fund assets, maintained accurate records, and executed administrative instructions promptly to support effective asset management.
- Coordinated annual audits, regulatory filings, and compliance reporting to uphold standards and meet deadlines.
- Liaise with investment managers, custodians, and banking partners regarding asset administration and transaction processing.
- Review and maintain client files to ensure completeness, accuracy, and adherence to regulatory standards.
- Provide exceptional client service by responding to enquiries and managing ongoing client relationships.
- Support the implementation of operational improvements to enhance efficiency, risk controls, and service delivery.
- Ensure all trust and pension fund activities are administered in accordance with fiduciary obligations, governance standards, and applicable regulatory frameworks.
- Maintain strong regulatory compliance standards through effective monitoring and governance controls.
- Build and maintain relationships with beneficiaries, professional advisers, banks, and service providers across multiple jurisdictions.
Manager, Group Operations & Compliance
PACIFIC TRUSTEES BERHAD
Kuala Lumpur
01.2024 - 07.2025
- As an Operations Manager, I lead a team of officers in managing day-to-day operations and ensuring regulatory compliance across a diverse range of trustee products.
- Delivered proactive compliance advisory to clients while monitoring adherence to regulatory standards.
- Reviewed and provided operational and compliance input on transaction documents, ensuring timely results and high client satisfaction.
- Designing control measures and monitoring tools to manage operational risk
- Implementing process improvements to streamline operations and reduce turnaround time.
- Developing and updating Standard Operating Procedures (SOPs)
- Conducting team training and driving motivation and performance
- Responding to internal audit queries and participating in audit meetings
- Coordinating Bondholders' Meetings and facilitating the resolution process
- Attending documentation meetings with solicitors, lead arrangers, and issuers
- Preparing proposals for Management approval
- Promoting and cross-selling company products to existing and potential clients
- Key responsibilities include:
Manager, Operations & Business Development
ASIA INTERNATIONAL TRUST BERHAD
Kuala Lumpur
06.2019 - 12.2022
- Proven ability to manage complex account reviews, ensure regulatory compliance, and support internal audits while fostering strong client and banking relationships.
- Controlled costs to ensure operations remained within budget and contributed to profit growth.
- Cultivated banking relationships, identifying opportunities to enhance service utilisation and improve client satisfaction.
- Oversaw cash management process, ensuring accurate cash reporting and maintaining cash flow through effective forecasting and monitoring.
- Efficiently managed multiple tasks within tight deadlines.
- Maintained regular contact with clients via phone and email to strengthen relationships.
- Reviewed and approved initial and annual estate, trust, and interest scheme account reviews.
- Maintained in-depth knowledge of banking regulations to ensure Trust Department compliance.
- Applied thorough understanding of Trust Department and Securities Commission policies and procedures.
- Actively participated as a member of Trust Administration Committees and the Trust Department management team.
- Conducted non-legal reviews of trust documents for new business onboarding.
- Supervised the opening and closing of trust department accounts.
- Developed annual accountings for court-appointed trusts.
- Completed all mandatory compliance training and coordinated with internal auditors and the Office of Thrift Supervision.
- Approved ledger entries, ensuring accuracy through meticulous transaction audits.
- Supported annual audits by preparing required documentation and responding to auditor inquiries.
- Contributed to the First Command Bank supervisory team.
- Key Responsibilities & Achievements:
- Experienced Trust and Financial Operations Professional with a strong background in trust administration, compliance, and banking operations.
Senior Account Executive
SASA MAINTENANCE AND SERVICES SDN BHD
05.2013 - 02.2019
- Managed full set of accounts and generated monthly financial reports.
- Liaised with auditors, LHDN, and the Customs Department on tax-related matters to ensure compliance and mitigate risks.
- Submitted GST reports and responded to audit queries.
- Reconciled invoices, expense reports, and bank balances with bank statements and manual cash book records.
- Operated the UBS accounting system and compiled audit documentation.
- Handled statutory contributions including KWSP and SOCSO for staff.
- Managed petty cash and processed employee payroll.
- Prepared invoices, quotations, business letters, and formal correspondence to ensure accurate and timely communications.
- Provided administrative and executive support to CEO and senior management, facilitating decision-making and operational efficiency.
- Maintained confidential records and managed email communications professionally.
- Prepared meeting agendas and recorded accurate meeting minutes.
- Arranged and coordinated overseas travel itineraries for the CEO.
Education
Diploma - Management
Asia Metropolitan University (AMU)
10-2010
STEP
Skills
- Trust administration
- KYC processes
- Client management
- Document preparation
- Financial reporting
- Asset monitoring
- Benefit processing
- Record-keeping standards
- Time management
- Attention to detail
- Problem-solving
- Adaptability
- Teamwork
- Leadership
- Interpersonal skills
- Communication
- Record-keeping standards
Custom
Available upon request
Timeline
Trust Administrator
Kensington Trust Singapore Limited
08.2025 - Current
Manager, Group Operations & Compliance
PACIFIC TRUSTEES BERHAD
01.2024 - 07.2025
Manager, Operations & Business Development
ASIA INTERNATIONAL TRUST BERHAD
06.2019 - 12.2022
Senior Account Executive
SASA MAINTENANCE AND SERVICES SDN BHD
05.2013 - 02.2019
Diploma - Management
Asia Metropolitan University (AMU)
STEP