Jesse Tu Keen Hee
Sales Administrative
Kuala Lumpur
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
22
22
years of professional experience
Work History
Account & Sales Representative
Hobbysports Trading (Self-Employed)
8 2007 - 11.2015
- Handle all the admin works: cashier job, documentation, filing, and dealing with suppliers.
- Served customers in the shop and closed sales every night.
- Sourcing products from overseas (China, Hong Kong) for selling, surveying products, and price comparing.
- Handling all banking transactions.
- Developed and implemented sales strategies to increase revenue.
- Developed customized sales presentations to effectively communicate the unique value proposition of our products and services.
- Mentored junior sales representatives on best practices in prospecting techniques, account management skills, and negotiation tactics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Administrator & Account assistant
Crystal Mineral Kingdom (M) Sdn Bhd
07.2001 - 07.2007
- Mostly on debt collector jobs for the company - remind customer, collect payment, and some minor account duty.
- Arrangement of flight schedule for the Director and Salesperson to overseas.
- Attended and dealt for bank transaction.
- Miscellaneous admin job like: company's refreshments, groceries, stationary restock, and deal with company suppliers.
- Responsible for office staff's refreshments when company requires overtime.
- Contacted and collected payment from customers.
- Ensure all customer records are up to date, including contact details, account information, and transaction history.
- Helped and ensured junior admin is able to handle documentation.
- Managing company and Director's utilities bills and all kinds of payments.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
Home Baker
Bakers
10.2020 - 11.2022
- Self learning Baking skill and sell as homemade at home (being housewife of 2 kids)
- Taking orders by weeks from customers.
- Managed and arranged delivery schedule to customers.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to the customer.
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Educated customers about ingredient sourcing and sustainability practices to build trust in the quality of my products.
Sales Admin
WIDE TROPISM TRADING SDN BHD
09.2022 - 04.2023
- Tracking all the plan and list from all salespersons.
- Follow up daily purchase order from salesperson.
- Tracking all POs from the Operation Team to ensure the POs are processing smoothly day to day.
- Always alert product availability with Procurement, and keep updating Salesperson.
- Write meeting minutes during the Sales Meeting.
- Arranged on Sales Meeting schedule and preparing all meeting reports needed.
- Checking and Verifying Salesperson Claim Form
- Tracking Sales Team Spending Budget every month.
- Sharing Monthly Bulletin to Merchandisers from Salespeople.
- Fulfill every salesperson's requirements and inquiries.
- Compile, updating file for every festive season and liaise with Marketing Team for updated information.
- Responsible and ensure Products Price list is up to date.
- Prepared and shares all memos related to the sales team.
- Always keep in touch and fulfill superior needs in all kinds of reports.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
Education
Professional Make-Up Artist
Sense & Style Academy
Kuala Lumpur2004
Business Administration And Management
INTI COLLEGE
Kuala Lumpur 04.2001 - 2003.01
Skills
Account management
Invoice Processing
Expense Control
Ledger and journal entries
Statutory accounts preparation
Bank Reconciliation
Report Generation
Accounting Software Proficiency
Cross-selling products and services
Customer Engagement
Relationship Building
Lead Generation
Languages
Chinese (Mandarin)
Upper intermediate
B2
English
Intermediate
B1
Malay
Intermediate
B1
Timeline
Sales Admin
WIDE TROPISM TRADING SDN BHD
09.2022 - 04.2023
Home Baker
Bakers
10.2020 - 11.2022
Administrator & Account assistant
Crystal Mineral Kingdom (M) Sdn Bhd
07.2001 - 07.2007
Business Administration And Management
INTI COLLEGE
04.2001 - 2003.01
Account & Sales Representative
Hobbysports Trading (Self-Employed)
8 2007 - 11.2015
Professional Make-Up Artist
Sense & Style Academy
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