Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JESMYN ASHA JOHNSON

Customer Service
Batu Caves

Summary

Experienced Associate Consultant with a strong background in sales, service, and innovative solutions to address customer needs. Proficient in telesales, social media engagement, and delivering exceptional customer service. Demonstrated success in driving sales and converting leads, making significant contributions during the COVID-19 pandemic. Adaptable to new challenges and adept at utilizing diverse skills in sales, social media, and customer relations. Possesses a solid foundation in culinary arts, hospitality, and stock control from education and previous roles. Recognized for creativity, critical thinking, and problem-solving abilities. Excels in communication, time management, and maintaining high hygiene standards. Resourceful professional with a passion for delivering outstanding customer experiences.


Overview

10
years of professional experience
2
Languages

Work History

Maxis Broadband SDN.BHD

Customer Service Consultant
01.2019 - Current

Job overview

  • Resolved customer service inquiries with a X% satisfaction rate, leading to an increase in customer satisfaction scores
  • Developed and implemented a customer service policy that improved customer service and resulted in a X% increase in customer satisfaction
  • Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales

Spice Route SDN.BHD

Sales Assistant
01.2015 - 12.2016

Job overview

  • Demonstrated a wide variety of products to customers to increase sales conversions
  • Utilized a variety of tools and techniques to track and report on sales performance
  • Resolved customer complaints in a timely and efficient manner, leading to a X% increase in customer loyalty

Education

Legend International College of Hospitality & Tourism

Culinary Arts and Hospitality
01.2012 - 1 2014

Skills

Collaborative teamwork

Timeline

Customer Service Consultant

Maxis Broadband SDN.BHD
01.2019 - Current

Sales Assistant

Spice Route SDN.BHD
01.2015 - 12.2016

Legend International College of Hospitality & Tourism

Culinary Arts and Hospitality
01.2012 - 1 2014
JESMYN ASHA JOHNSONCustomer Service