JERRY JOHN JACOB
BARISTA
Johor Bahru, Johor
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Operator
Meritor
01.2025 - 03.2025
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
Barista
Woolys Bagel
11.2023 - 11.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Service Crew Member
Hotel Royale
03.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Barista
ZUS Coffee
02.2022 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Kitchen Crew Member
McDonald's
02.2021 - 12.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Participated in regular inventory checks, assisting with ordering necessary supplies to maintain optimal stock levels.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
Education
SPM
S.M.K PERMAS JAYA 2
Johor Bahru, Johor, Malaysia12-2021
Skills
Teamwork and collaboration
Tool operation
Equipment operation
Safety compliance
Customer service
Valid Driver's license
Equipment maintenance
Staff management
Materials handling
Team building
Teamwork and coordination
Teamwork and communication
Positive attitude
Good communication
Time management
Time management abilities
Interpersonal skills
Timeline
Operator
Meritor
01.2025 - 03.2025
Barista
Woolys Bagel
11.2023 - 11.2024
Service Crew Member
Hotel Royale
03.2023 - 10.2023
Barista
ZUS Coffee
02.2022 - 01.2023
Kitchen Crew Member
McDonald's
02.2021 - 12.2021
SPM
S.M.K PERMAS JAYA 2