JERRY JOHN JACOB
BARISTA
Johor Bahru, Johor
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Operator
Meritor
01.2025 - 03.2025
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
Barista
Woolys Bagel
11.2023 - 11.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Service Crew Member
Hotel Royale
03.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Barista
ZUS Coffee
02.2022 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Kitchen Crew Member
McDonald's
02.2021 - 12.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Participated in regular inventory checks, assisting with ordering necessary supplies to maintain optimal stock levels.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
Education
SPM
S.M.K PERMAS JAYA 2
Johor Bahru, Johor, Malaysia12-2021
Skills
Teamwork and collaboration
Timeline
Operator
Meritor
01.2025 - 03.2025
Barista
Woolys Bagel
11.2023 - 11.2024
Service Crew Member
Hotel Royale
03.2023 - 10.2023
Barista
ZUS Coffee
02.2022 - 01.2023
Kitchen Crew Member
McDonald's
02.2021 - 12.2021
SPM
S.M.K PERMAS JAYA 2
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