Jerry Chu Jun Jie
Hospitality Management
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Sales Consultant
KINSEN HOME SDN BHD
kuantan
07.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Created detailed sales presentations to communicate product features and market data
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
Barista
BEANZ & CO.
kuantan
02.2022 - 05.2022
- For internship makes and serves beverages such as coffee, tea and specialty beverages taking order and payment clean bar, sitting area, tools
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Kitchen Assistant
LITTLE JUNE
penang
08.2020 - 11.2020
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Barista
DABOBA RAJA UDA
penang
06.2019 - 06.2020
- Working as part time while study makes and serves beverages such as coffee, tea and specialty beverages taking order and payment clean bar, sitting area, tools
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
Education
Hospitality Administration And Management
GOLDEN CHEF COLLEGE OF CULLINARY ARTS &HOSPITALY
04.2019 - 2022.01
SPM - Art
Chong Hwa Independent High School
01.2014 - 2018.08
Skills
Customer oversight
undefinedCertification
Https://drive.google.com/drive/folders/1Rjma9bvbRZo_3F5p4QwKE6S8yRkzuweG?usp=sharing
Timeline
Sales Consultant
KINSEN HOME SDN BHD
07.2022 - Current
Barista
BEANZ & CO.
02.2022 - 05.2022
Kitchen Assistant
LITTLE JUNE
08.2020 - 11.2020
Barista
DABOBA RAJA UDA
06.2019 - 06.2020
Hospitality Administration And Management
GOLDEN CHEF COLLEGE OF CULLINARY ARTS &HOSPITALY
04.2019 - 2022.01
SPM - Art
Chong Hwa Independent High School
01.2014 - 2018.08
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