Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Jerry Chow

Jerry Chow

Pastry,admin,cs
Ampang, Selangor

Summary

Adept in customer support and office administration, I excelled at GX as a Customer Service Representative, where my proactive attitude and high efficiency led to multiple commendations and a promotion. At GD Cafe, I worked as a Cashier, earning recognition and praise from numerous customers for my exceptional service and organizational skills. I effectively managed staff schedules and maintained a well-organized store environment. Leveraging my skills in complaint handling and time management, I consistently contributed to a positive customer experience, surpassing service goals. My approach combines meticulous attention to detail with a proactive attitude towards problem-solving, ensuring customer satisfaction and operational excellence.

Overview

1
1
year of professional experience
8
8
years of post-secondary education

Work History

Customer Service Officer

GX
Cheras, 10
04.2023 - Current
  • Customer Support Expertise: Successfully assisted a large volume of clients, providing excellent customer service and ensuring high levels of satisfaction.
  • Extensive Training: Received thorough training in customer service techniques, equipping me with the skills needed to handle various client inquiries and issues effectively.
  • Administrative Skills: Experienced in arranging schedules and managing administrative tasks, contributing to the smooth operation of daily activities.
  • Customer Support Expertise: Successfully assisted a large volume of clients, providing excellent customer service and ensuring high levels of satisfaction.

Customer Service Cashier

GD Cafe
Pudu, Kuala Lumpur, 14
01.2023 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at the beginning and end of each shift.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

Education

Pastry Diploma -

Ming Chuan University
Taoyuan, Taiwan
03.2020 - 11.2021

High School Diploma -

SMJK Confucian
Lorong Hang Jebat, City Centre, 50150 Kuala Lumpur
01.2014 - 12.2019

Skills

Additional Information

I am a dedicated and enthusiastic learner who thrives on challenges. My strong learning ability allows me to quickly grasp key points and excel in new tasks. I am particularly adept at organizing schedules and managing timetables efficiently. My ability to adapt and learn swiftly has consistently enabled me to perform at a high level in various roles, ensuring both personal and team success.

Timeline

Customer Service Officer

GX
04.2023 - Current

Customer Service Cashier

GD Cafe
01.2023 - 04.2023

Pastry Diploma -

Ming Chuan University
03.2020 - 11.2021

High School Diploma -

SMJK Confucian
01.2014 - 12.2019
Jerry ChowPastry,admin,cs