Summary
Overview
Work History
Education
Skills
Timeline
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JERRY CHAN

JERRY CHAN

FIELD TRAINER
IPOH,08

Summary

Dynamic professional with a proven track record at Samsung Malaysia Electronic, excelling in training facilitation and mentoring. Recognized as Galaxy Master Trainer of the Year in 2023, I leverage strong communication strategies and adaptability to drive team success and enhance learning experiences, aligning training initiatives with organizational goals.

Overview

14
14
years of professional experience
4
4
Languages

Work History

(Galaxy Master) Field Trainer

Samsung Malaysia Electronic
Ipoh, Perak
06.2017 - Current
  • Utilized various teaching methods such as small group workshops, one-on-one coaching, and e-learning platforms to accommodate diverse learning styles.
  • Supported the achievement of company goals by aligning all training initiatives with organizational objectives.
  • Mentored junior trainers, sharing best practices and fostering professional development in the field.
  • Fostered strong working relationships between departments by conducting cross-functional trainings that emphasized collaboration and communication.
  • Maximized learning potential by tailoring training sessions to individual needs and skill levels.
  • Achieved Galaxy Master (Trainer) of the Year in 2023

Sales Specialist

Digi Telecommunications
Ipoh, Perak
11.2014 - 04.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.

Store Supervisor

Yi Fatt Telecommunication Sdn Bhd
Ipoh, Perak
07.2014 - 11.2014
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.

Floor Salesperson

Life Choice Telecommunication Sdn Bhd
Ipoh, Perak
04.2012 - 05.2014
  • Increased sales by providing exceptional customer service and product knowledge.
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Participated in regular inventory management tasks, ensuring accurate stock levels for seamless customer transactions.
  • Assisted with employee training initiatives, sharing best practices for sales techniques among new hires.

Marketing Executive

AdXpert Marketing
BSB, Brunei
07.2011 - 03.2012
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and implemented targeted digital strategy to improve business performance.

Marketing Executive

S-Team Solutions Event Management
BSB, Brunei
03.2011 - 06.2011
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.

Education

Diploma - Business Information System

Sunway College Ipoh
Ipoh, Perak, Malaysia
04.2001 -

Skills

Mentoring

Training facilitation

Coaching techniques

Sales training

Teamwork and collaboration

Communication strategies

Self motivation

Adaptability and flexibility

Timeline

(Galaxy Master) Field Trainer

Samsung Malaysia Electronic
06.2017 - Current

Sales Specialist

Digi Telecommunications
11.2014 - 04.2017

Store Supervisor

Yi Fatt Telecommunication Sdn Bhd
07.2014 - 11.2014

Floor Salesperson

Life Choice Telecommunication Sdn Bhd
04.2012 - 05.2014

Marketing Executive

AdXpert Marketing
07.2011 - 03.2012

Marketing Executive

S-Team Solutions Event Management
03.2011 - 06.2011

Diploma - Business Information System

Sunway College Ipoh
04.2001 -

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JERRY CHANFIELD TRAINER