Jerome Wong Ken HO

• Managed workshop operations, including workflow scheduling, to optimise efficiency and productivity.
• Managed project materials and labour to reduce wastage and keep costs low, coming in under budget consistently.
• Tracked outgoing orders, identifying late deliveries and planning improvement action.
• Delivered work plans, outlined methods for use in projects and tracked completion progress, initiating corrective actions to address delays.

• Summarised internal audit findings and presented results and recommendations to senior management.
• Analysed internal controls, recommending improvements for enhanced efficiency.
• Analysed operational procedures to identify inefficiencies and recommend improvements.

• Scheduled service appointments efficiently, maximising workshop utilisation and enhancing customer satisfaction.
• Managed service department complaints, implementing solutions to prevent recurrence.
• Listened intently to customers to identify upselling opportunities.

Contributed to business growth by confirming that customers were satisfied with service and quality.

• Advised customers on maintenance schedules and recommended services for vehicle longevity.
• Built exceptional customer satisfaction by delivering friendly service.

• Provided vehicle jump starts, getting drivers back on the road swiftly and safely.
• Ran vehicle diagnostics to pinpoint repair requirements.
• Negotiated with parts suppliers to obtain the best prices, reducing costs for the company and customers.

• Performed routine maintenance checks, including oil changes, tyre rotations, and fluid top-ups, to prevent future mechanical failures.
• Specialised in the servicing and repair of brakes, suspension systems, and exhausts, enhancing vehicle safety and reliability.
• Identified mechanical faults, determined causes and ordered new parts to resolve issues.

• Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
• Presented and clearly explained insurance policy options based on clients needs and goals.

• Resolved technical and application problems via helpdesk both over phone and in person.
• Troubleshot system and network problems, diagnosing and resolving hardware and software faults.