Jerilyn Rachel Alexander Joidol
Kota Kinabalu
Overview
3
3
Languages
18
18
years of professional experience
Work History
Deputy General Manager
Sabah Golf & Country Club
Kota Kinabalu, Sabah
05.2026 - Current
- Oversaw membership operations, including applications, approvals, renewals, transfers, and terminations, ensuring compliance with club policies and governance requirements.
- Directed the Information Technology function, overseeing systems, infrastructure, cybersecurity, and software applications to ensure secure, reliable, and efficient operations.
- Led and managed the Administration, Human Resources, Membership, and Information Technology departments, providing strategic direction, performance management, and staff development.
- Oversaw the full spectrum of Human Resources functions, including recruitment, onboarding, employee relations, performance management, disciplinary procedures, grievance handling, training and development, compensation and benefits, policy implementation, industrial relations, and compliance with the Sabah Labour Ordinance and other employment legislation.
- Managed manpower planning, succession planning, workforce development, and employee engagement initiatives to enhance organisational capability and retention.
- Oversaw the planning, coordination, and execution of the Club's Annual General Meetings (AGM), Extraordinary General Meetings (EGM), and election processes, ensuring compliance with the Club Constitution, by-laws, governance requirements, and statutory procedures.
- Acted as the Secretariat for General Committee meetings by preparing meeting papers, reports, resolutions, minutes, and follow-up actions to support effective corporate governance.
- Developed and monitored departmental KPIs, conducted performance evaluations, and implemented continuous improvement initiatives to strengthen productivity and service delivery.
- Oversaw the Club's daily operations by coordinating cross-functional departments to ensure seamless service, operational excellence, and regulatory compliance.
- Successfully led cross-functional projects from planning through execution, delivering outcomes within budget and established timelines.
- Directed recruitment, workforce planning, and talent acquisition while ensuring consistent implementation of human resource policies and employment legislation.
- Managed administrative operations, maintaining accurate corporate records, licences, statutory registrations, and regulatory compliance.
- Provided strategic advice to senior management and the General Committee on governance, human resources, operational planning, facilities management, and organisational improvements.
- Worked closely with the Marketing team to develop and implement promotional campaigns that strengthened the Club's brand visibility and membership engagement.
- Designed and delivered staff training, leadership development, and succession planning programmes to enhance employee capability and organisational performance.
- Championed employee engagement, career development, and workplace well-being initiatives, fostering improved staff morale and retention.
Senior Admin & HR Manager
Sabah Golf & Country Club
Kota Kinabalu, Sabah
08.2023 - 05.2026
- Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.
- Advised managers on disciplinary actions, ensuring fair treatment and legal compliance.
- Streamlined onboarding process by developing and implementing employee orientation programme.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
- Administered payroll operations, ensuring accurate and timely processing of salaries and benefits.
- Negotiated with insurance providers to secure competitive packages for employee health benefits.
- Set up compensation and benefits structures according to market conditions and budget demands.
- Delivered regular HR reports to senior management, highlighting key metrics and areas for improvement.
- Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.
- Facilitated team-building activities, enhancing collaboration and morale among staff members.
- Provided staff with resources for ongoing professional development and organised training courses, increasing company productivity.
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
- Managed human resources and labour relations activities for organisation of 116 employees.
- Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
- Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
Admin & HR Manager
Sabah Golf & Country Club
Kota Kinabalu, Sabah
05.2021 - 07.2023
- Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.
- Advised managers on disciplinary actions, ensuring fair treatment and legal compliance.
- Developed performance review systems, providing constructive feedback and identifying opportunities for professional growth.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Coordinated with department heads to align HR strategies with organisational goals and objectives.
- Delivered regular HR reports to senior management, highlighting key metrics and areas for improvement.
- Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.
- Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
- Administered payroll operations, ensuring accurate and timely processing of salaries and benefits.
- Facilitated team-building activities, enhancing collaboration and morale among staff members.
- Implemented team building activities to enhance positive working environments.
- Updated HR policies and procedures manual, ensuring relevance and adherence to current employment legislation.
Admin Manager
Sabah Golf & Country Club
Kota Kinabalu, Sabah
07.2020 - 04.2021
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Monitored staff performance and developed improvement plans.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
- Resolved administrative problems by analysing data, identifying root causes, and implementing appropriate solutions.
- Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management to optimise time management.
- Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Assessed office supply needs, placing orders in a timely manner to prevent shortages and maintain workflow.
- Organised company events, including annual conferences and staff parties, overseeing all aspects from planning to execution.
- Managed complaints with calm, clear communication and problem-solving.
Admin Executive
Sabah Golf & Country Club
Kota Kinabalu, Sabah
02.2019 - 07.2020
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
- Managed front desk team and helped promptly resolve workday issues to back up employees.
- Resolved administrative problems by analysing data, identifying root causes, and implementing appropriate solutions.
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
- Managed client communications by answering phones and corresponding through email.
Admin Assistant
Sabah Golf & Country Club
Kota Kinabalu, Sabah
11.2018 - 02.2019
- Performed secretarial and general office tasks including taking dictation, minutes, producing and distributing correspondence, memos, letters, faxes, and forms, preparing reports, checking emails, answering and directing phone calls, maintaining contact lists, and carrying out related clerk duties.
- Supported Club Manager in administrative tasks, contributing to streamlined operations.
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Coordinated staff travel arrangements, ensuring adherence to budget and timely execution.
- Develop and maintain efficient and effective an efficient and effective filing system.
- Attended meetings and prepared agendas.
- Documented and clarified instructions from elected Office Bearers of General Committee, enhancing communication.
Course Counselor
Vision Diagnostic Sdn Bhd
09.2017 - 06.2018
- Engaged with prospective students and their parents to provide guidance and address concerns.
- Responded to inquiries from parents and prospective students via social media platforms (Facebook, Whatsapp) to facilitate communication and support.
- Developed roadshow schedule 6 months in advance to ensure timely outreach to prospective students.
- Assisted Marketing Department with campaigns and strategies.
- Performed outstation duties within Sabah and Sarawak.
Sales Promoter
Celcom
04.2011 - 12.2011
- Promoted Celcom's mobile plans across Sabah, engaging with potential customers to drive interest.
- Executed sales and promotion activities to enhance brand visibility.
- Supported marketing department initiatives and projects to strengthen overall marketing strategy.
- Worked part-time in multiple positions to gain diverse experience.
General Clerk
Best Ceiling Deco
01.2011 - 12.2011
- Managed administrative tasks to support operational efficiency.
- Oversaw front office operations.
- Met with clients, including architects and contractors, to identify and specify materials for projects.
- Executed sales and marketing strategies to enhance client engagement.
Sales and Admin Assistant
Appollo Plaster Sdn Bhd
01.2010 - 12.2010
- Assisted customers in the sales department with product selection.
- Performed administrative duties to support daily operations.
- Provided daily reports to main branch in Johor to ensure accurate communication.
- Managed stock account duties to maintain inventory accuracy.
Waitress
Shangri-La, Tanjung Aru Resort and Spa
11.2008 - 01.2009
- Assisted food and beverage operations, contributing to customer satisfaction.
- Decorated private events, weddings, and corporate events.
- Supported various departmental needs through part-time work.
Education
B.A(Hons) - Business Administration 3+0 in collaboration with University of Hertfordshire, UK
INTI College
Kota Kinabalu, Sabah12-2016
SM St. Michael - SPM (A - English; Bs - Malay, Moral, History and Science; Cs - Math, Geography and Sport Science)
SM St. Michael
Penampang, Sabah12-2009
SRJK (C) Yue Min - UPSR
SRJK (C) Yue Min
Penampang, Sabah12-2004
Foundation - Management
UNITAR International
Kota Kinabalu, Sabah06-2013
Skills
- Human resources management
- Strategic planning
- Performance management
- Compliance management
- Employee engagement
- Team building
- Organisational development
- Conflict resolution
- Operational management
- Staff training and development
- Budget administration
- Managerial support
- HR policies and procedures
- HR policies implementation
Languages
English
Advanced
C1
Bahasa Malaysia
Advanced
C1
Kadazan
Intermediate
B1
Custom
- Travelling (Backpacking)
- Hiking & Mountain Climbing
- Networking
- Reading (Authors such as: Nora Roberts, Ken Follet, Casey Watson, etc)
Notice
- 3 months notice
Expected Salary
- RM8000 - RM10,000 (Negotiable)
Timeline
Deputy General Manager
Sabah Golf & Country Club
05.2026 - Current
Senior Admin & HR Manager
Sabah Golf & Country Club
08.2023 - 05.2026
Admin & HR Manager
Sabah Golf & Country Club
05.2021 - 07.2023
Admin Manager
Sabah Golf & Country Club
07.2020 - 04.2021
Admin Executive
Sabah Golf & Country Club
02.2019 - 07.2020
Admin Assistant
Sabah Golf & Country Club
11.2018 - 02.2019
Course Counselor
Vision Diagnostic Sdn Bhd
09.2017 - 06.2018
Sales Promoter
Celcom
04.2011 - 12.2011
General Clerk
Best Ceiling Deco
01.2011 - 12.2011
Sales and Admin Assistant
Appollo Plaster Sdn Bhd
01.2010 - 12.2010
Waitress
Shangri-La, Tanjung Aru Resort and Spa
11.2008 - 01.2009
B.A(Hons) - Business Administration 3+0 in collaboration with University of Hertfordshire, UK
INTI College
SM St. Michael - SPM (A - English; Bs - Malay, Moral, History and Science; Cs - Math, Geography and Sport Science)
SM St. Michael
SRJK (C) Yue Min - UPSR
SRJK (C) Yue Min
Foundation - Management
UNITAR International