Jeremiah Sumping
Ampang,Malaysia
Summary
Experienced in bar operations supervision with a strong focus on quality control and customer service. Proficient in alcoholic beverage production, cocktail crafting, and drink mixing techniques, ensuring compliance with food safety regulations. Skilled in inventory control, stock management, and cash handling, with expertise in POS systems and technical equipment operation. Committed to maintaining high standards of health and safety through relevant certifications. Career goals include advancing within the hospitality industry while enhancing skills in drinks upselling and incident de-escalation.
Overview
5
5
years of professional experience
Work history
Bar supervisor
Park Royal Collection
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
04.2024 - 01.2026
- Managed difficult customer interactions to minimise disruption for other guests.
- Supervised team members to guarantee outstanding service quality.
- Fostered a welcoming environment through strong interpersonal skills.
- Contributed to menu development by analysing current trends and customer preferences.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
Banquet Captain
Wyndham Acmar Hotel
Klang, Selangor
07.2022 - 08.2023
- Monitored quality control throughout the duration of the event.
- Assessed banquet rooms ahead of events, checking for proper setup and presentation.
- Examined trays to ensure that contained required items.
- Managed the set up and breakdown of banquet events according to established guidelines.
- Totaled checks, presented to customers, and accepted payments for services.
- Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed.
- Utilized effective problem-solving techniques when unexpected situations occurred during an event.
- Loaded trays with accessories such as eating utensils, napkins, or condiments.
- Provided excellent customer service by responding promptly to inquiries from clients or guests at events.
- Ensured that all regulatory requirements were met throughout the duration of each event.
- Refilled drinks quickly upon request from customers during the meal service.
Waiter
Colmar Tropicale
Bukit Tinggi, Pahang
02.2021 - 02.2022
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Memorized frequent customer preferences to build relationships and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Regularly checked back with guests to ensure satisfaction with their meals.
- Listened to customer concerns and complaints and quickly rectified issues.
- Stayed informed about current promotions, special events and daily specials.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Suggested additional items to customers to increase restaurant sales.
Education
PMR -
SMK Tun Abang Openg
SarawakSkills
- Alcoholic beverage production
- Inventory control understanding
- Bar operations supervision
- Punctuality and dependability
- Drink mixing techniques
- Food safety regulation compliance
- Health and safety certifications
- Cocktail crafting
- Technical equipment operation
- Cash handling
- Equipment Maintenance
- Stock management
- POS Systems
- Quality Control
- Drinks upselling
- Attentive customer service
- Incident de-escalation
- Quality classic cocktails
LANGUAGES
English
Fluent
Malay
Native
References
References available upon request.
Timeline
Bar supervisor
Park Royal Collection
04.2024 - 01.2026
Banquet Captain
Wyndham Acmar Hotel
07.2022 - 08.2023
Waiter
Colmar Tropicale
02.2021 - 02.2022
PMR -
SMK Tun Abang Openg