Jeremiah Jebaseelan

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Understanding banking operations, financial transactions, and regulations to identify suspicious activities.
• Analyze large datasets, identify patterns, and detect anomalies.
• Critically assess information, conclude, and make sound judgments.
• Excellent communication skills are needed to convey information, report findings, and collaborate with others.
• Highly observant and meticulous, able to identify discrepancies and subtle clues.
• Integrity is vital to ensure that investigations are conducted fairly and that fraud is effectively combated.
• Ability to learn and adapt to new technologies and changing fraud tactics is also important.
• Guiding customers through the investigation process and helping them understand their rights and options.

A fraud officer's role is to safeguard consumers from financial losses caused by fraud while also providing them with help and direction during and after a fraud incidence with empathy.

• Manage Team performance (KPi)
• Organizing / Scheduling agents shift
• Delegating daily task to Supports while looking into Exceptional Handling cases
• Coaching / Mentoring to improve agent’s skill set.
• Ensure company billing hours are met
• Led employee relations through effective communication, coaching, training and development.
• Evaluated employee performance on weekly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
• Monitored incoming calls and provided solutions to improve quality of service..
• Facilitated meetings to communicate team performance goals and results for overall Level of Business. ( Grab Transport, Grab Finance, Grab Hitch & Experience )
• Conduct event for the team ( Team building session, soccer, badminton, team outings )

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Achieved Platinum agent in 3 months of joining.
• Performed duties in accordance with applicable standards, policies and regulatory.
• Attendant work without any absenteeism or medical leave throughout the whole experience at Grab Singapore.
• Prove successful with 2 batches of new hire with 100% pass rate.
• Was recognized as the Backlog Specialist for single-handedly clearing up to 2000 backlog tickets in a week.
• Assisted with Manager Escalations by performing callbacks.
• Successfully became an Official Support with in 8 months of tenure and was promoted as Team Manager within 14 months of tenure.

• Do outbound calls to prospect and understand prospect needs and provide product that meets their requirements.
• Pushed the team to achieve overall team target.
• Achieving individual sales target on a daily basis.
• Top Sales Officer, consecutive for 3 months by selling 52 credit card in 24 days with a run rate of 2.18.
• Appointed as a Sales Expert to assist newbies.