Jenny Hawa Semasaba
Google Sales Training & Operations Program Manager
Kuala Lumpur,14
“Choose a job you love, and you will never have to work a day in your life.”
Confucius
Summary
Impactful Sales Development Program & Operations Manager with a proven track record offering exceptional achievement over a 7 year sales career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing program targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Languages
8
8
Sales Experience
Work History
Google Cloud Sales Development Program Manager
Webhelp
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
08.2020 - Current
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Utilized cross-functional strategies between 5 divisions to systematize Google Cloud Platform, Google Workspace & Google Chrome.
- Identified, developed and launched innovative tools or systems to achieve sales strategies.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Developing and maintaining daily, weekly, monthly and quarterly reports and Key Performance Indicators.
- Overseeing process Improvement, productivity improvement & customer satisfaction.
- Design and Implement R&R programs to boost team productivity and motivation.
- Incorporated value selling sales strategies, boosting sales additional 25%.
- Worked together with 4 Sales Leadership departments & Marketing to strengthen operations & design programs and initiatives to help boost productivity & revenue for Google Cloud sales.
- Collaborating with Marketing to drive strategic campaigns & create specific enablement for those campaigns to drive conversions.
- Enabling the team with skills & materials that support their ability to create value proposition for Google products (customers don't buy a product, they buy value).
- Ensuring sales ops, marketing & training are aligned on GTM and sales strategies via creation of sales plays.
- Training and onboarding all new sales personnel in a 4 week hands-on workshops and 30,60,90 day ramp up; cut new employee turnover rate by 27% in the creation and deployment of appropriate training, content/sales messaging, processes, practices, forms, and tools to support all sales teams.
- Support buying and selling processes at all stages, from lead generation through win/loss.
- Support frontline sales managers and sales leadership team in executing effective management disciplines and establishing a sales coaching program
Cloud Sales Development Operations Manager
Google
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
04.2019 - 08.2020
- Oversee the sales development funnel (ensuring contacts are moving through the sales funnel whilst tracking conversion rates through each stage of the funnel & analyzing the data so as to provide recommendations to the clients on ways that they can improve the sales funnel).
- Supporting the sales dev team with process improvement, measurement, tracking and analytics relevant to their functional areas.
- Create weekly, monthly & quarterly content for business reviews and stakeholder reporting.
- Streamlining and optimizing the sales process (Evaluating key areas of the team’s sales process that could be improved and implementing solutions to keep the sales dev process in check).
- Tracking and analyzing key metrics including pipeline growth, Opportunity quality, and team's KPI attainment.
- Perform sales dev pipeline and opportunity forecasting.
- Assist with on-boarding and training new sales talent on the processes, products & sales skills - Work with sales dev leadership to develop organizational goals.
Team Manager
Google
Kuala Lumpur, Malaysia
06.2017 - 03.2019
- Achieved 156% of Pipeline generation targets QoQ for the Marketing Qualified Demand Google Cloud Channel.
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.
- Recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable.
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Work together with Operations Manager to improve efficiency and overall service delivery.
- Generate action plans to enhance performance and productive capacity of under performing personnel.
- Review weekly performance and forecast with Google Stakeholders & PMs.
- Develop and implement new sales initiatives, strategies and programs to capture key demographics.
Business Development Specialist
Google
Kuala Lumpur, Malaysia
02.2016 - 06.2017
- Provided exceptional customer experience via inbound, outbound, and lead transfer calls
- Plan and execute lead generation and nurturing prospects for sales opportunity growth
- Managed pipeline generation activities for Australia, New Zealand, Singapore, Malaysia, Pakistan, Bangladesh & Afghanistan
- Articulate the Google Cloud value proposition to decision-makers across multiple industries to assess buying interest
- Prospect into named, targeted accounts with the goal of generating a qualified opportunity to be handed off to Sales
- Follow up on leads generated from marketing activities with the goal of generating qualified opportunities to be handed off to Sales
- Build and nurture key prospect and customer relationships for the long term
- Qualify leads, provide high-level overview of products and services, update Salesforce.com, fulfill literature requests, and transition lead to Sales
- Qualify all sales leads based upon specific lead qualification criteria definitions
- Interact with prospective customers through discovery conversations, solution demonstrations, and follow-up discussions
Global Sales Advisor- Banking & Finance
Fleming.
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
09.2014 - 01.2016
- Managed accounts to retain existing relationships and grow share of business.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 39.9% revenue increase.
- Incorporated BANT & ANUM sales strategies, boosting sales additional 15%.
Economic Correspondent
Thomson Reuters
Kuala Lumpur, Malaysia
05.2013 - 08.2014
Education
Bachelor of Mass Communication - Mass Communication & Media
01.2010 - 01.2013
Associate of Arts - Liberal Arts and Sciences, General Studies and Humanities
01.2007 - 01.2008
High School Diploma -
01.1994 - 01.2006
Skills
Strategic Planning
Sales & Business Processes
B2B Sales
Database Management
Sales Reporting
Coaching and mentoring
Teamwork
Collaboration
Computer skills
Data Analysis & Insights
Qualitative data analysis
Program development
Sales strategy development
Additional Information
- Honors-Awards New Straits Times Young Writer's Awards Pidato Antarabangsa Bahasa Melayu 2013 2016 H1 Top Performer Award Top Performer Overall Q3 Highest Contributor in Q2 FY16 Jenny-Hawa Semasaba Sales Program Manager at Webhelp Kuala Lumpur
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Google Cloud Sales Development Program Manager - Webhelp
08.2020 - Current
Cloud Sales Development Operations Manager - Google
04.2019 - 08.2020
Team Manager - Google
06.2017 - 03.2019
Business Development Specialist - Google
02.2016 - 06.2017
Global Sales Advisor- Banking & Finance - Fleming.
09.2014 - 01.2016
Economic Correspondent - Thomson Reuters
05.2013 - 08.2014
IIUM - Bachelor of Mass Communication, Mass Communication & Media
01.2010 - 01.2013
Centre For Foundation Studies - Associate of Arts, Liberal Arts and Sciences, General Studies and
Humanities
01.2007 - 01.2008
Maz International School - High School Diploma,
01.1994 - 01.2006