Jenny Hawa Semasaba

Work History

Google Cloud Sales Development Program Manager

Webhelp

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

08.2020 - Current

Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Recommended sales strategies for improvement based on regular market research and competitor analysis.
Utilized cross-functional strategies between 5 divisions to systematize Google Cloud Platform, Google Workspace & Google Chrome.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
Hired, supervised and coached employees on sales strategies to optimize performance.
Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Developing and maintaining daily, weekly, monthly and quarterly reports and Key Performance Indicators.
Overseeing process Improvement, productivity improvement & customer satisfaction.
Design and Implement R&R programs to boost team productivity and motivation.
Incorporated value selling sales strategies, boosting sales additional 25%.
Worked together with 4 Sales Leadership departments & Marketing to strengthen operations & design programs and initiatives to help boost productivity & revenue for Google Cloud sales.
Collaborating with Marketing to drive strategic campaigns & create specific enablement for those campaigns to drive conversions.
Enabling the team with skills & materials that support their ability to create value proposition for Google products (customers don't buy a product, they buy value).
Ensuring sales ops, marketing & training are aligned on GTM and sales strategies via creation of sales plays.
Training and onboarding all new sales personnel in a 4 week hands-on workshops and 30,60,90 day ramp up; cut new employee turnover rate by 27% in the creation and deployment of appropriate training, content/sales messaging, processes, practices, forms, and tools to support all sales teams.
Support buying and selling processes at all stages, from lead generation through win/loss.
Support frontline sales managers and sales leadership team in executing effective management disciplines and establishing a sales coaching program

Cloud Sales Development Operations Manager

Google

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

04.2019 - 08.2020

Oversee the sales development funnel (ensuring contacts are moving through the sales funnel whilst tracking conversion rates through each stage of the funnel & analyzing the data so as to provide recommendations to the clients on ways that they can improve the sales funnel).
Supporting the sales dev team with process improvement, measurement, tracking and analytics relevant to their functional areas.
Create weekly, monthly & quarterly content for business reviews and stakeholder reporting.
Streamlining and optimizing the sales process (Evaluating key areas of the team’s sales process that could be improved and implementing solutions to keep the sales dev process in check).
Tracking and analyzing key metrics including pipeline growth, Opportunity quality, and team's KPI attainment.
Perform sales dev pipeline and opportunity forecasting.
Assist with on-boarding and training new sales talent on the processes, products & sales skills - Work with sales dev leadership to develop organizational goals.

Team Manager

Google

Kuala Lumpur, Malaysia

06.2017 - 03.2019

Achieved 156% of Pipeline generation targets QoQ for the Marketing Qualified Demand Google Cloud Channel.
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.
Recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable.
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status.
Work together with Operations Manager to improve efficiency and overall service delivery.
Generate action plans to enhance performance and productive capacity of under performing personnel.
Review weekly performance and forecast with Google Stakeholders & PMs.
Develop and implement new sales initiatives, strategies and programs to capture key demographics.

Business Development Specialist

Google

Kuala Lumpur, Malaysia

02.2016 - 06.2017

Provided exceptional customer experience via inbound, outbound, and lead transfer calls
Plan and execute lead generation and nurturing prospects for sales opportunity growth
Managed pipeline generation activities for Australia, New Zealand, Singapore, Malaysia, Pakistan, Bangladesh & Afghanistan
Articulate the Google Cloud value proposition to decision-makers across multiple industries to assess buying interest
Prospect into named, targeted accounts with the goal of generating a qualified opportunity to be handed off to Sales
Follow up on leads generated from marketing activities with the goal of generating qualified opportunities to be handed off to Sales
Build and nurture key prospect and customer relationships for the long term
Qualify leads, provide high-level overview of products and services, update Salesforce.com, fulfill literature requests, and transition lead to Sales
Qualify all sales leads based upon specific lead qualification criteria definitions
Interact with prospective customers through discovery conversations, solution demonstrations, and follow-up discussions

Global Sales Advisor- Banking & Finance

Fleming.

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

09.2014 - 01.2016

Managed accounts to retain existing relationships and grow share of business.
Investigated and integrated new strategies to expand business operations and grow customer base.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 39.9% revenue increase.
Incorporated BANT & ANUM sales strategies, boosting sales additional 15%.

Economic Correspondent

Thomson Reuters

Kuala Lumpur, Malaysia

05.2013 - 08.2014

Summary

Overview

Work History

Google Cloud Sales Development Program Manager

Cloud Sales Development Operations Manager

Team Manager

Business Development Specialist

Global Sales Advisor- Banking & Finance

Economic Correspondent

Education

Bachelor of Mass Communication - Mass Communication & Media

Associate of Arts - Liberal Arts and Sciences, General Studies and Humanities

High School Diploma -

Skills

Additional Information

Work Availability

Timeline

Similar Profiles

MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI

Zaid ObeidatZaid Obeidat

Denis LerondDenis Lerond