Timeline
Work History
Overview
Education
Skills
Summary
Work Availability
Languages
BusinessDevelopmentManager

JENIFER ALBERT

ADMIN CUM SERVICE DELIVERY MANAGER
KUALA LUMPUR,14

Timeline

Admin cum Service Delivery Manager

ATOS (M) Sdn Bhd
06.2020 - 08.2025

Admin Manager

Merlinhawk Asia Pacific Sdn Bhd
06.2011 - 05.2020

Bachelor of Arts - Business Management

Advance Tertiary College (ATC)
02.2011 - 08.2015

Work History

Admin cum Service Delivery Manager

ATOS (M) Sdn Bhd
06.2020 - 08.2025
  • Streamlined administrative and service workflows, reducing turnaround time by 20%.
  • Supervised and motivated a cross-functional team of 5, ensuring high performance and accountability.
  • Implemented digital filing and reporting systems that cut paperwork and admin workload by 30%.
  • Handled client escalations with a 95% resolution success rate, strengthening long-term relationships.
  • Coordinated vendor contracts and negotiations, reducing operational costs by 15%.
  • Oversaw delivery of multiple service projects simultaneously, achieving 100% on-time completion.

Admin Manager

Merlinhawk Asia Pacific Sdn Bhd
06.2011 - 05.2020
  • Answer and direct phone calls
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
    Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs,maintaining equipment inventories, evaluating new equipment and techniques.
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.
  • Completes operational requirements by scheduling and assigning administrative projects, expediting work results.
  • Works with standard and advanced spread sheets, databases, and word processing software packages.
  • Managing the day-to-day operations of the office
    organizing and maintaining files and records
    Preparing and editing correspondence, reports, and presentations
  • Providing quality customer service
  • Maintain the security of confidential information.
  • Producing complex and professional looking PowerPoint presentations.
  • Coordinating workflow and maintaining a productive work environment.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Arts - Business Management

Advance Tertiary College (ATC)
02.2011 - 08.2015

Skills

  • Administration & Office Management
  • Service Delivery Oversight
  • Process Improvement & Workflow Optimization
  • Client Relationship Management
  • Team Leadership & Staff Development
  • Vendor & Supplier Coordination
  • Reporting & Documentation
  • Escalation Handling & Problem Resolution
  • Project & Operations Management
  • Cost Control & Resource Optimization
  • Multitasking
  • Workload management

Summary

Professional Summary

Results oriented Admin & Service Delivery Manager with proven expertise in administration, operations, and client service management. Skilled in optimizing workflows, managing cross-functional teams, and ensuring timely, high-quality service delivery. Adept at vendor coordination, reporting, and stakeholder management, with a strong focus on efficiency and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)

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JENIFER ALBERTADMIN CUM SERVICE DELIVERY MANAGER