Jelvan B. Ricolcol

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Assigned Teleperformance USA (30000 employees)

• Supported employees, former employees, and job applicants by managing the HR Helpdesk.
• Served as main contact for employees, former employees, and job applicants via company ticketing system.
• Streamlined the offboarding process by preparing clearance documents for resigning employees.
• Handled requests for employment certificates and HR documents required by employees, ensuring compliance with accuracy standards.
• Provided status updates to job applicants, ensuring clear communication on hiring progress.
• Informed supervisors regarding employees' absences and leave requests through HR channels.
• Monitored workplace conflicts, team leader issues, and operational challenges to ensure timely escalation.
• Collaborated with Payroll, IT, and cross-functional teams to address employee concerns regarding compensation, equipment, and technical issues.
• Provided additional recruitment support to address workload surges effectively.
• Monitored HR ticketing system to ensure all concerns were addressed and inquiries resolved promptly.

Account - Amazon USA and UK

• Delivered exceptional customer service across multiple communication channels including calls, chat, and email.
• Resolved customer inquiries by offering comprehensive product insights.
• Resolved refund and replacement issues promptly, fostering customer loyalty.