JELIMIN BELAYONG

• Reporting: Reports directly to the Service Manager (SM)
• Workshop Organization: Responsible for organizing the overall workshop operation.
• Operations Monitoring: Monitors and controls overall operations in accordance with company policies and procedures
• Reporting Authorization: Authorizes any reports sent to HQ according to the limit of authority in the absence of the SM.
• Manpower Planning: Plans manpower to optimize the operation of the service centre.
• Staff Development: Develops other staff members in terms of goals and motivates them.
• Training Assistance: Assists the SM in planning and monitoring staff training to upgrade their skills.
• Efficiency Improvement: Continuously monitors and strives to improve service center efficiency.
• Parts Indices: Monitors parts-related indices.
• Resource Management: Manages resources, specifically the "4Ms": man, method, machine, and material.
• Workshop Management: Planning, leading, organizing & controlling operations of the workshop.
• Data & Reporting: Analyze data and prepare operational reports to be discussed with the SM (Service Manager) for action plans.
• Parts Availability: Ensure the availability of ordered parts at the service center on time.
• Financial Targets: Assist the SM to meet financial targets in terms of monthly intakes, sales, gross profit, and expenses.
• Auditing: Perform a self-audit on a monthly basis.
• Operational Support: Support and assist all levels in the operation.
• SOP Implementation: Implement service policies and procedures as per the SOP in the service center.
• Customer Service: Assist CS Personnel in handling customer complaints.
• Quality Control: Ensure high quality of service work.
• Facility Maintenance: Monitor all facilities and equipment to keep them in good condition.
• Parts Storage: Maintain parts storage according to the Seven Storage Techniques.
• Technical Communication: Ensure all bulletins and technical notes are printed, communicated to the Foreman, and properly filed.
• Additional Duties: Perform any other duties specified by the SM.

• Report directly to the SOE.
• All mechanics report to the Foreman.
• Cooperates with SvA to ensure full utilisation of the manpower & facility capacity.
• Coordination of workload in the workshop and adherence to deadlines. Continuous communication with related departments and notify superior of working interruptions.
• Responsible for all service / repair jobs, supervision and advice on technician / mechanic activities.
• To ensure the quality of the jobs is achieved.
• To monitor tools, consumable items and equipment and report to SOE on its status on a daily, weekly and monthly basis.
• Ensure proper execution of customer needs, requirements & vehicle delivery on time.
• Ensure consistency high quality work of all service & repairs.
• Ensure all mechanics & apprentices are adequately trained.
• Ensure a safe working environment.
• Ensure efficient execution of all repair orders through providing sufficient tools & equipment.
• Maintain zero CBJ by conducting final quality inspections & instructing mechanics on self check procedures.
• Ensure customer vehicles are returned in a clean condition.
• Maintain a clean environment & orderly service shop through 5S principle.
• Technical & Mechanical oversight.Repair work, Diagnosis work, Troubleshooting, Performing problem repair.
• To schedule service and repair appointments according to mechanic skill & capacity.
• To assist SOE in updating / creating shift plan, work plan (daily & monthly), schedule, attendance, incomplete schedule, schedule extension for mechanic, monitor mechanic productivity and monitor daily appointment status report for pending vehicles.
• To assist SOE in preparing, arranging & monitoring customers' service appointments (cash job, warranty etc.).
• To assist SOE on vehicle intake during peak hours.
• Ensure all mechanics are appropriately dressed & ready for work on time.
• Ensure all service vehicles are fitted with courtesy items (Floor Mat, Fender & Seat Cover).
• To inform constantly SOE of delay in repairs and additional jobs / defects.
• Check and review work in progress and follow up for completion as promised to the customer.
• Follow up work in progress in all sections to ensure that deadlines are kept.
• Conduct, record & report results of Quality Control Inspections including test-drive vehicles immediately upon completion of repairs to determine jobs are done satisfactorily (if necessary).
• Responsible to test drive vehicle immediately upon completion of repairs to determine jobs are done satisfactorily.
• Ensure high efficiency of mechanic productivity.
• Analyze reasons & avoid for repeat jobs.
• Maintain inventory of tools, equipment and facilities in good condition as well as to control, order and maintain adequate inventory of oil, grease, workshop supplies, cleaning equipment and material. Establish and ensure adherence [to] preventive maintenance schedule for service workshop equipments.
• To submit proposals & follow up for the purchase of new tools and equipment.
• To make full use of special tools, service equipment and training provided.
• Responsible for good housekeeping (5S) of workshop floor.
• Responsible to train current and new mechanics and other workshop personnel to carry out duties according to SOP and in terms of upgrading their technical skills.
• Establish in-house training programs for all productive employees and trainees.
• To assist product report preparation.
• Maintenance, control & distribution of all product technical bulletins & repair manuals.
• To assist SvA on warranty repairs in terms of determination, etc. to justify and validate rejection of warranty claim.
• To prepare off-road report to be given to SOE if the vehicle was pending more than 3 days in the workshop.
• To perform any other duties specified by SM.

Report directly to the Foreman.

• Performing jobs assigned according to standard procedures and ensuring quality of jobs to be maintained.
• Do the job right the first time.
• Ensure all customer requests on the RO [Repair Order] are completed to a high quality standard.
• Completed all RO within the allotted time, ensuring timely service delivery.
• Transcribed clear and accurate accounts of all work completed on RO for effective record-keeping.
• Perform work designed on the repair order according to standards and procedures given in the Perodua service manual and other literature approved / issued by Perodua HQ.
• Used Perodua's Special Service Tools to execute proper and accurate work as specified.
• Use all protective equipment to maintain cleanliness of customer vehicle (Floor Mats, Seat & Fender Covers).
• To ensure that all vehicles worked on are properly handled whenever vehicles are at the premises for repair or service.
• To maintain the safety and cleanliness of the vehicles before and after the completion of service or repair.
• To ensure the safety & cleanliness of the workshop is maintained.
• Maintain an adequate inventory of hand tools to meet the service & repair requirements.
• Maintain clean and professional appearance at all times.
• Maintains neat and orderly work area. Maintains personal and shop tools in good condition.
• To ensure and maintain hand tools given in good condition and responsible for any loss of the tools.
• To ensure the approved new / warranty parts are being put into the vehicles.
• To return old parts to the customer after being repaired upon request by customers.
• Tagged warranty parts accurately and handed them over to Foreman/SvA for proper tracking.
• To inform Foreman if any additional work is necessary on any vehicle came in for service or repair.
• Report to Foreman time of completion of jobs and description of work carried out.
• To inform Foreman if they are unable to finish up the repair according to the estimated time.
• Recorded arrival and departure times accurately on personal time card.
• Maintain accurate clocking practices by clocking on & off every RO.
• Attend the briefing conducted by the SOE and SM.
• Assign in on-job training or supervision of helpers and new employees. Attends all required training sessions and meetings.
• To be prepared to work extra time, with responsible notice, as requested by the SM.
• To perform any other duties specified by SM.