Results-driven English major with a strong focus on achieving excellence in diverse industries. Seeking a dynamic career opportunity to leverage my detail-oriented nature and collaborative mindset as a valuable team member. Thriving under pressure with minimal supervision, I possess a relentless drive to continuously learn and enhance my professional growth within the organization.
Hi, I’m
JEHAN NEESHA
Subject Matter Expert
Selangor
Summary
Overview
6
years of professional experience
6
years of post-secondary education
Work History
Agoda International (M) Sdn Bhd
Customer Experience Specialist - English Team
4 2019 - 5 2020
Job overview
- Handled interactions with partners and clients; giving detailed and personalized service to ensure retention
- Was selected to be a part of Project Summer with the Learning and Development Department to work on reviewing and redesigning content and the knowledge base.
Self Employed
Freelance Proofreader/Editor
01.2014 - 01.2020
Job overview
- Proofread and edited various documents including master's dissertations, academic essays, cover letters and resumes
- Assessed text for consistency and assisted to establish a logical structure
- Maximized readability of text
- Provided constructive feedback regarding content.
Self Employed
Private Tutor
04.2015 - 09.2019
Job overview
- Worked one-on-one with students seeking assistance in multiple learning areas (especially English and Mathematics)
- Monitored student performance and adapted resources to meet their needs.
Eye Level Learning Centre
Teaching Assistant
04.2014 - 12.2014
Job overview
- Assisted and mentored students in groups and on an individual basis
- Monitored student performance and adapted resources to meet their needs.
Education
International Islamic University Malaysia
Bachelor in English Language and Literature (Honours)
09.2015 - 01.2019
University Overview
- Recipient of Dean's List Award (2015 - 2019)
- Member of Secretariat of English Language and Literature: College Committee
- GPA: 3.83
Sultan Idris Education University
Diploma in English
06.2012 - 01.2015
University Overview
- Recipient of Dean's List Award (2012 - 2015)
- Member of Student Representative Council of College (Rexco)
- GPA: 3.96
SMK Bandar Baru Sungai Long
Sijil Pelajaran Malaysia
01.2011
University Overview
Result: 7As
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Elementary
A2
Timeline
International Islamic University Malaysia
Bachelor in English Language and Literature (Honours)
09.2015 - 01.2019
Private Tutor
Self Employed
04.2015 - 09.2019
Teaching Assistant
Eye Level Learning Centre
04.2014 - 12.2014
Freelance Proofreader/Editor
Self Employed
01.2014 - 01.2020
Sultan Idris Education University
Diploma in English
06.2012 - 01.2015
SMK Bandar Baru Sungai Long
Sijil Pelajaran Malaysia
01.2011
Customer Experience Specialist - English Team
Agoda International (M) Sdn Bhd
4 2019 - 5 2020
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