Jeganathan Deva Dass
Food And Beverages Manager
Johor Bahru,01
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Brewerkz Brewing Co Pte. Ltd
04.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reference - Head Chef Tzi Qin +65 97435065
Restaurant and Bar Manager
Hotel Ford Canning
07.2023 - 02.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reference - Mr Naga F&B Operation Manager, +65 82258505
Senior Service Manager
Brewerkz Pte Ltd
12.2022 - 06.2023
- Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
- Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Increased team efficiency by providing comprehensive training and development programs for service technicians.
- Reference - Mr Alex Operation Manager, +65 9004537
Restaurant Operation and Event Manager
Yarana Private Restaurant
03.2021 - 11.2022
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Generated ideas to enhance and expand current event offerings.
- Prepared invitations to send out to guest lists.
- Liaised with clients to determine exact event requirements.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time.
- Reference - Mr Sanjay (owner) +65 90623002
Restaurant Operation Manager
Blu Kouzina Greek Private Restaurant
12.2016 - 02.2021
- Supervised, developed and conducted performance evaluations for 2 location managers.
- Streamlined reservation process with a user-friendly booking system that enhanced the guest experience from start to finish.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reference - Mr John Britto GM, +65 93880094
Assistant Restaurant Manager at Town Restaurant
Fullerton hotel Singapore
03.2015 - 12.2016
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Reference - Mr Raja Restaurant Manager, +65 97418234
Blu Bar Assistant Manager
Shangri-la Hotel Singapore
05.2013 - 04.2014
- Coordinated private events at the bar, overseeing logistics such as staffing, menu planning, and setup for successful functions.
- Collaborated with the bar manager to develop new beverage offerings, increasing sales and customer interest.
- Implemented cash handling procedures, reducing discrepancies and ensuring accurate accounting records.
- Managed customer complaints with tact and professionalism, resulting in high levels of guest satisfaction.
- Contributed to increased revenue by identifying upselling opportunities and effectively promoting specials to customers.
- Improved customer satisfaction by providing exceptional service and efficiently addressing guest concerns.
- Maximized profits by closely monitoring pour costs, waste reduction strategies, and optimizing drink pricing.
Team Leader at The Line
Shangri-la Hotel Singapore
06.2007 - 04.2013
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Restaurant Captain
Shangri-la Hotel Singapore
03.2003 - 04.2007
- Enforced proper hygiene practices among staff members as per health regulations.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Maintained cleanliness of overall dining room.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
Education
High School Diploma -
Syuen College Major In Hotel, Travel And Tourism
Ipoh, Perak, Malaysia 02.2000 - 07.2002
Skills
Scheduling Coordination
Staff Management
Upselling strategies
Ordering Supplies
POS systems proficiency
Bar Management
Wine and liquor knowledge
Customer Relationship Building
Menu Updating
Customer Relations
Staff Scheduling
Staff Training
Teamwork and Collaboration
Safe Food Handling
Nric
811103-08-6521
Age
42 years old
Sex
Male
Race
Indian
Religion
Hindu
Maritalstatus
Married
Health
Excellent
Languageswritten
- English
- Malay
- Tamil
Educationbackground
- 1999 - SPM (S.M.K. DTK.HJ.ABD.WHB. SG SIPUT PERAK)
- 1997 - PMR (S.M.K. DTK.HJ.ABD.WHB. SG SIPUT PERAK)
- 1993 - UPSR (S.J.K.T)
Personal Traits
- Able to communicate well and concern of other people at all levels
- Able to communicate in all occasions
- Superb proactive attitude to work
- Strong ability to promote superior quality customer service, cleanliness and safety
- Strongly to calculate figures and amounts, proportions, percentages and volumes to track inventory, controls and hotel financial statements
- I can work independently, pleasant, possess good service and teamwork
- Able to work for long hours
- Able to work under pressure
- Able to learn fast
Personal Information
- Date of Birth: 11/03/81
- Nationality: Malaysian
Cooking and makes drinks cocktails
Start to love to do cooking during my long leave after resigned from shang ri la hotel singapore, learn from mom and wife they well explained how to prepared my self before cook. from that day i gave my full love when cooking for lovely family members. The same time i prepared for my self few cocktails and mocktails for my kids and family. Cooking is naturally develop your skills and bring you to next level in your career.
Timeline
Restaurant Manager
Brewerkz Brewing Co Pte. Ltd
04.2024 - Current
Restaurant and Bar Manager
Hotel Ford Canning
07.2023 - 02.2024
Senior Service Manager
Brewerkz Pte Ltd
12.2022 - 06.2023
Restaurant Operation and Event Manager
Yarana Private Restaurant
03.2021 - 11.2022
Restaurant Operation Manager
Blu Kouzina Greek Private Restaurant
12.2016 - 02.2021
Assistant Restaurant Manager at Town Restaurant
Fullerton hotel Singapore
03.2015 - 12.2016
Blu Bar Assistant Manager
Shangri-la Hotel Singapore
05.2013 - 04.2014
Team Leader at The Line
Shangri-la Hotel Singapore
06.2007 - 04.2013
Restaurant Captain
Shangri-la Hotel Singapore
03.2003 - 04.2007
High School Diploma -
Syuen College Major In Hotel, Travel And Tourism
02.2000 - 07.2002
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