Jegaindera Tangavellu
Business Sales Support And Customer Service
Shah Alam
Summary
Experienced sales and operations professional with 20 years of expertise in customer service, sales support, and accounts receivable. Demonstrated success in streamlining processes and boosting sales performance. Skilled at teamwork and adapting to evolving requirements for dependability and uniformity. Extensive knowledge in data analysis, CRM systems, and strategic planning. Acknowledged for achieving significant outcomes and fostering a positive work atmosphere.
Overview
22
22
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages
Work History
Analyst
GHY PTE LTD
12.2024 - Current
- Responsible for the data analysis services of each corresponding business department, participate in the research, analysis and realization of data analysis requirements; cooperate with business departments to carry out special analysis.
- Mining modeling and other technologies, and assist business departments to design data application business scenarios and continue to improve.
- Extract common and high-value data analysis results, cooperate with the construction of the data center, promote the implementation of mature data analysis results in the data center, and assist the R&D unit in the creation of data products and the integration of information systems.
- Cooperate with the Bank's data-driven strategy, assist business departments to formulate diversified and precise business strategies in multiple dimensions such as customers, products, channels, and activities, provide data support for digital operations, and assist business decision-making.
- Escalate to Level 2 on high fraud data findings.
Sales and Operation Manager
Enigmed Services Sdn Bhd
03.2021 - 12.2024
- Company Overview: Medical (Private Clinics)
- Promote company clinical system and also sell their services to clinics in peninsular Malaysia.
- Attend phone calls from customers (clinics) on queries in regards to the system.
- Onsite visit to customers location.
- Provide training on product and services.
- Handle emails and phone calls regarding customer related issues and also escalate it to IT providers.
- Attend meetings in regards to system improvement issues.
- Providing solution to customers and also office staff on system process and methods.
- Managing customers port folios, updating information and creating account numbers.
- Testing out UAT system and highlighting the necessary to IT side to improve.
- Order management, loading PO and DO details in system.
- Handling clinic inventory remotely, monitoring the stock level and informing clinics when to order the medication.
- Inventory implementation, counting stock and keying into system.
- Medical (Private Clinics)
- Monthly Allowance: MYR 4,500
- Reason of Leaving: Project ended in 2023
Sales Manager
Koperasi Barisan Usahawan Berhad
12.2019 - 04.2020
- Company Overview: Cooperative (Licenced Fund management entity)
- Promote company product to reliable investors.
- Delegating task to sales team to close deals to achieve their KPI monthly.
- Meeting clients and doing presentation on company's product and services.
- Tying up partnership with other financial industries (banking, insurance agency and etc)
- Recruiting sales agents and running interviews with sales director.
- Planning out strategies on monthly sales target.
- Creating and generating sales reports on monthly and yearly basis to sales agents.
- Generating sales reports to management on revenue receive monthly basis.
- Proposing to management on process improvement.
- Running road shows at prominent locations
- Cooperative (Licenced Fund management entity)
- Monthly Salary: MYR 5,000 excluding commission and overriding
- Reason of Leaving: Company downsize due to MCO
Sales Executive
Wuerth Industrial Services Malaysia SDN BHD
06.2017 - 10.2019
- Company Overview: Trading on range of fasteners and assembly material for industrial use.
- Promoting, selling and servicing our product line including Kanban service.
- Identifying and developing new customers besides interacting with existing customers in the assigned territory to increase sales and profitability.
- Managing the entire outside sales process: follow up on customer meeting/requests/quotation/offers in close collaboration with the Outside sales team.
- Setting up meetings and delivering presentation of our products and services to prospective and existing customers.
- Preparing proposal and agreements for customers.
- Providing technical and sales support to customers.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
- Preparing periodic reports of customer's activity, and gathering information to be used for sales forecasting.
- Attend industry trade shows to accumulate new leads and make productive contact with existing clients.
- Update client information in the company contact database.
- Stay on top of industry trends to identify potential opportunities for company growth.
- To identify and train someone that can perform daily task during his/her presence.
- Trading on range of fasteners and assembly material for industrial use.
- Monthly Salary: MYR 6,100
- Reason of Leaving: MSS (Mutual separation scheme) company downsize in sales division
Inside Sales Executive
Wuerth Industrial Services Malaysia SDN BHD
09.2015 - 06.2017
- Company Overview: Trading on range of fasteners and assembly material for industrial use.
- Providing administrative support to outside sales and regional manager, assisting with proposal development.
- Taking care of the complete process using SAP, handling product inquiries, preparing quotations, processing orders and invoicing with coordinating deliveries.
- Monitoring and controlling of inventories for customers who have signed up for stock keeping inventories at their end.
- Working closely with purchasing team on forecast of stock requested by customers.
- Planning and setting up Kanban (Racking system) at customers end.
- Providing technical support to customers on fasteners and chemical items.
- Working in close collaboration with sales team to create customer relationship and enhance customer experience.
- Developing new prospects, researching various published sources to create list of prospects to contact for marketing purposes.
- Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities.
- Preparing analysis reports to management on customer trend as and when needed.
- Trading on range of fasteners and assembly material for industrial use.
- Monthly Salary: MYR 5,200
- Reason of Leaving: Change of role in existing company
Customer Service Executive
Euro SME SDN BHD
01.2015 - 05.2015
- Company Overview: Plastic Manufacture & Distribution Industry
- PO received and acknowledged within 48 hours as agreed following SLA.
- Pricing confirmation done with pricing department to ensure market rates are aligned accordingly.
- Shipments to be planned with shipping department to accommodate the availability of machines in order for PI's (Performa Invoice) to be prepared and sent out to customer for approval.
- Payment terms to be reconfirmed before any productions are done.
- PI & PO details recorded for reference and are eyeballed on a timely manner to ensure completion of order.
- Upon completion of goods, vessel to be booked VIA shipping department with the PI as reference to indicate the quantity.
- Shipping docs 'AANZFTA(Asian Australian New Zealand Free Trade Area), BL(Bill Of Lading), PL(Packing List), PD(Packing Declaration) are provided to customer once cargo has been shipped on to the vessel.
- Payment tracking's are also done on per shipment basis for each individual customer to ensure 100% upkeep.
- Also handling local customers such as the Dairy Farm group (GIANT, COLD STORAGE, GUARDIAN and etc).
- Make monthly customer visits to maintain the relationship and build reputation.
- Plastic Manufacture & Distribution Industry
- Monthly Salary: MYR 4,350
- Reason of Leaving: Company retrenchment due to loss of business.
Customer Service Specialist (Senior Executive)
Future Electronic
11.2013 - 12.2014
- Company Overview: Distribution Industry/Semiconductor
- Effective day to day customer service operation to support pre and post shipments.
- Customer back log management with aim of maintaining backlog integrity through systematically reviewing and addressing back log issues to ensure customers order are delivered on time.
- Time to time job rotation to support other team members if there is overflow of orders.
- Job responsibilities as such Order entry, Backorder Management, Expediting and Bond Management.
- Regular communication via email and phone with sales team across Asia Pacific.
- Ensure knowledge and compliance with all APFSC and Corporate standard procedures as related to their needs to complete the task.
- Escalate issues or challenges in fulfilling assigned task to respective management in the most appropriate timeline to seek guidance on resolution.
- Ensure businesses continuity through rotational work arrangement as and when required.
- Prepare training material and also run training for new employees.
- Ensure and monitor new employee in their daily work and process issues.
- Distribution Industry/Semiconductor
- Monthly Salary: MYR 3650
- Reason of Leaving: Been bought over by Euro SME better salary
Senior Associate (Senior Executive)
DHL EXPRESS
03.2008 - 10.2013
- Company Overview: Accounting / Audit / Tax Services
- Ensure all customers credit and billing problems are actively and aggressively solved in a timely manner. Interface with customers (especially large size and delinquent) to resolve credit and billing problems.
- Manage a port folio of 400 Global multinational customers which special care is required.
- Manage a total volume of 150 email and 50 incoming call in a day.
- Handle complaints from customer, investigate and draft suitable replies and ensure improvements are implemented to address the issues.
- Ensure invoice, air way bills or duty related supporting documents are retrieve on request and sent to customer on timely basis.
- Ensure special billing request by customer are met example shipper reference, costing and etc.
- Work with billing department to ensure that billing adjustment are properly prepared.
- Ensure the credit term which is offered by the sales team is properly aligned accordingly to the company policy.
- Analyze collection trends to provide accurate and timely forecast to ensure that all cash are being collected for the month depending on customer's credit term.
- Research unallocated cash for posting to debtor ledger.
- Maintain efficient records of collection activities.
- Ensure timely dispatch of reminder letters.
- Resolve billing discrepancies within 24 hours.
- Facilitate processing of credit and debit notes and write offs.
- Liaise with sales department to resolve collection issues from defaulting customers and attending conference calls with sales team and customers to resolve collection issues.
- To prepare ageing reports and outstanding invoices to be presented while customer visits.
- Ensure monthly sales review reports are done accordingly to present to sales team and finance managers in order to micromanage bad dept accounts.
- Investigate issue with internal department (customer service, operation and billing department) to resolve disputes cases in a timely manner.
- Accounting / Audit / Tax Services
- Monthly Salary: MYR 3526
- Reason of Leaving: SSC project (Collection) has been taken back by BP (Business partner)
Customer services rep (Junior Executive)
DIGI TELECOMUNICATION SDN BHD
01.2006 - 01.2008
- Company Overview: Call Center / IT-Enabled Services / BPO
- Asst customer in Digi services and also provide technical support in data devices. Handling billing inquiry and providing excellent customer support.
- Call Center / IT-Enabled Services / BPO
- Monthly Salary: MYR 2300
- Reason of Leaving: Better offer from DHL Express
Customer Service Executive (Junior Executive)
CELCOM
06.2005 - 02.2006
- Company Overview: Call Center / IT-Enabled Services / BPO
- Handle inquiry in Malaysia on telecommunication details.
- Troubleshoot technical problem and asst customers in telecommunication issue.
- Call Center / IT-Enabled Services / BPO
- Monthly Salary: MYR 2000
Customer service rep (Fresh / Entry Level)
Malaysia On Call
12.2003 - 05.2004
- Company Overview: Call Center / IT-Enabled Services / BPO
- Handle inquiries on 8TV troubleshooting, asst customers in TV stations related issues. And also did Data entry on business cards and E-mail from UK.
- Call Center / IT-Enabled Services / BPO
- Monthly Salary: MYR 900
Education
Bachelor's Degree - Business Studies/Administration/Management
Brampton International University
Higher Secondary/STPM - Science & Technology
Tunku Abdul Rahman College (TARC)
Skills
Communication
Additional Information
- Able to work independently with minimal supervision
- Fast learner, willing to learn new processes.
- Strong interpersonal skills
- Able to work under pressure with a positive attitude.
- Multi task and prioritize work.
- Experience in handling customer from China and Singapore as communicating in Mandarin is not an issue.
- Wide usage in Microsoft Excel (v-lookup, countif, pivot table and etc), word, power point and also outlook.
- Usage of SAP system to monitor credit status generating reports for management and customers.
- Resolved irate issue and complex situation easily.
- Able to coordinating with other departments and delegate task accordingly.
- Have experience in running monthly revenue reports and providing status to the company directors.
Jobstreet Assessment
07/21/11, 33/40
Spoken Languages
- English
- Bahasa Malaysia
- Mandarin
- Tamil
Possess Own Transport
YES
Personal Information
- Available: Immediately
- Age: 42
- Date of Birth: 12th July 1983
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Timeline
Analyst
GHY PTE LTD
12.2024 - Current
Sales and Operation Manager
Enigmed Services Sdn Bhd
03.2021 - 12.2024
Sales Manager
Koperasi Barisan Usahawan Berhad
12.2019 - 04.2020
Sales Executive
Wuerth Industrial Services Malaysia SDN BHD
06.2017 - 10.2019
Inside Sales Executive
Wuerth Industrial Services Malaysia SDN BHD
09.2015 - 06.2017
Customer Service Executive
Euro SME SDN BHD
01.2015 - 05.2015
Customer Service Specialist (Senior Executive)
Future Electronic
11.2013 - 12.2014
Senior Associate (Senior Executive)
DHL EXPRESS
03.2008 - 10.2013
Customer services rep (Junior Executive)
DIGI TELECOMUNICATION SDN BHD
01.2006 - 01.2008
Customer Service Executive (Junior Executive)
CELCOM
06.2005 - 02.2006
Customer service rep (Fresh / Entry Level)
Malaysia On Call
12.2003 - 05.2004
Higher Secondary/STPM - Science & Technology
Tunku Abdul Rahman College (TARC)
Bachelor's Degree - Business Studies/Administration/Management
Brampton International University
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