JEFF YAK JIE CHOUNG
SINGAPORE,SINGAPORE
Summary
Forward-thinking Administrative and Operations professional with a proven track record in high-velocity sectors. Highly skilled in workflow coordination, revenue support, and rigorous regulatory compliance. Currently managing Order Fulfillment and Invoicing operations to bridge sales execution with financial realization. Pursuing a Bachelor of Business Administration to further align academic foundations with long-term goals in Fintech, Banking, and Web3. Adept at maintaining data integrity, optimizing processes, and thriving in dynamic, high-pressure environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Sales Administrative I
Professional Testing Services Pte Ltd
Singapore, Singapore
2024.12 - 2026.03
- Operations & Data Management : Oversee full-cycle Order Fulfillment, Invoicing, and PO Management, successfully maintaining 100% data integrity within system.
- Cross-Functional Leadership : Function as operational focal point ("Go-to Person") to coordinate diverse ad-hoc requests and ensure seamless daily operations across sales and administration.
- Stakeholder Coordination : Act as right-hand to Head of Department (HOD), actively managing inter-departmental communications and external liaisons to drive smooth project execution.
- Team Supervision : Supervise and guide 2 junior team members, ensuring high accuracy in order fulfillment and prioritizing daily tasks efficiently.
- Issue Resolution : Established as primary point of escalation for operational issues and provide first-level IT troubleshooting to minimize downtime.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Sales Executive I
Shipping World Logistics Pte Ltd
Singapore, Singapore
2024.01 - 2024.11
- Strategic Negotiation : Negotiated service level agreements (SLAs) and pricing structures with partners to optimize company profit margins.
- B2B Client Retention : Managed key accounts as primary point of contact, maintaining high retention rates through proactive, client-centric issue resolution.
- Business Development : Executed targeted market expansion initiatives and B2B cold calling, demonstrating resilience and high-volume activity management.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed client relationships from early stages of sales process through to post-sales
- Built rapport with new and existing customers to boost client retention.
Indoor Sales Support I
Scanwell Logistics Singapore Pte Ltd
Singapore, Singapore
2023.02 - 2024.01
- Regulatory Compliance : Navigated complex trade compliance frameworks, rigorously ensuring all operational documentation met strict statutory requirements.
- Data Integrity : Maintained highly accurate records of client interactions and transaction details, securing data integrity for internal reporting systems.
- Client Success : Managed diverse portfolio of accounts to ensure timely responses to inquiries and seamless execution of service requests. Managed over new 50 customer calls per day.
Manufacturing Assistant I
3M Singapore
Singapore, Singapore
2020.11 - 2023.02
- Safety & Compliance : Maintained zero-incident safety record by strictly adhering to comprehensive HSE (Health, Safety, Environment) guidelines
- Process Optimization : Managed raw materials effectively to minimize wastage and optimize overall resource utilization.
- 5S Maintenance: Maintained cleanliness around work area, promoting healthy working environment.
- Organised inventory, optimising storage space utilisation.
- Coordinated with team members for seamless workflow.
- Minimized machine downtime by performing preventive maintenance tasks regularly.
Education
BBA - Business Admin
Open University Malaysia
Malaysia 2020.09 - 2026.03
Sijil Tinggi Pelajaran Malaysia (STPM) - STPM
English College
Malaysia 2018.05 - 2019.12
Skills
- Financial & Revenue Operations : Billing , SLA Negotiation , Invoicing, Financial Operations
- Compliance & Risk : KYC/Compliance Frameworks, Statutory Requirements , SOP Adherence
- Systems & Data : CRM Management , Data Integrity , Data Analysis (Excel) , Trade-Net , Networked trade platforms , Google Workspace
- Operational Excellence : Process Optimization , Cross-functional Coordination , Stakeholder Management , Problem-solving
Languages
Chinese
Native
English
Fluent
Malay
Fluent
Cantonese
Advanced
Activities
Vice President, St. John Ambulance Malaysia SMK Seri Perling, 2017, Leading Annual General Meeting and Farewell Party as Event President with 150 Cadets member in 2016., Leading Flag Day with 60 Cadets in 2016 and 2017., Head Commander of Foot Drill for 2017 Sports Day.
Accomplishments
- Leading Annual General Meeting and Farewell Party as Event President with 150 Cadets member in 2016.
- Leading Flag Day with 60 Cadets in 2016 and 2017.
- Head Commander of Foot Drill for 2017 Sports Day.
Timeline
Sales Administrative I
Professional Testing Services Pte Ltd
2024.12 - 2026.03
Sales Executive I
Shipping World Logistics Pte Ltd
2024.01 - 2024.11
Indoor Sales Support I
Scanwell Logistics Singapore Pte Ltd
2023.02 - 2024.01
Manufacturing Assistant I
3M Singapore
2020.11 - 2023.02
BBA - Business Admin
Open University Malaysia
2020.09 - 2026.03
Sijil Tinggi Pelajaran Malaysia (STPM) - STPM
English College
2018.05 - 2019.12