Jeff Teong
BUSINESS DEVELOPEMENT
BATU CAVES
Summary
Proven to adept at strategic planning and team leadership, significantly enhanced Alcofresh Sdn Bhd's market position through expert relationship building and sales strategy development. Fluent in multiple languages, excelled in customer acquisition and satisfaction, driving substantial growth without exceeding a single numerical percentage. Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager, Business Development
Alcofresh Sdn Bhd
06.2017 - Current
- Monitored industry trends to proactively identify emerging opportunities for business expansion and diversification.
- Negotiated contracts with key stakeholders, securing profitable deals for the company.
- Implemented data-driven decision-making processes to guide future business growth opportunities effectively.
- Enhanced overall revenue by identifying new markets and potential clients, devising targeted marketing campaigns.
- Developed long-lasting partnerships with industry leaders for increased collaboration and mutual growth.
- Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Evaluated potential mergers and acquisitions for strategic alignment with the company''s objectives, ensuring maximum value creation.
- Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Master Fitness Trainer
Unifit Sdn Bhd
01.2017 - 05.2017
- Contributed to increased membership sales by providing exceptional customer service during prospective member tours and consultations.
- Improved overall gym performance by conducting regular staff training sessions on new exercise techniques and equipment usage.
- Implemented injury prevention measures by teaching proper form, technique, and safety guidelines during workouts.
- Evaluated the effectiveness of workout programs by regularly reassessing client progress, making adjustments as needed to ensure continuous improvement towards desired outcomes.
- Assisted clients in setting realistic goals and tracking progress towards achieving them using various fitness assessment tools.
- Supported athletic teams with sport-specific conditioning programs designed to enhance performance levels on the field or court while reducing injury risks.
- Boosted client motivation through consistent encouragement, support, and goal-setting strategies.
- Increased client retention rates with effective communication, regular progress check-ins, and celebrating personal milestones.
- Established positive relationships with clients through active listening, empathy, and constructive feedback during training sessions.
- Managed client schedules efficiently to accommodate individual preferences while maximizing trainer availability.
Internship Student
Xttack Pr Event Management Sdn Bhd
01.2016 - 03.2016
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Sunway University
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
Business Networking
Sales strategy development
Customer Service
Business development and planning
Team Leadership
Customer Satisfaction
Sales Presentations
Negotiations
Relationship building and management
Decision-Making
Customer Acquisition
Team Collaboration
Market Research
Staff Management
Fluent in Chinese, English, Malay
Goals and performance
Strategic Planning
Relationship Building
Quality Control
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Chinese (Mandarin)
Upper intermediate
B2
Chinese (Cantonese)
Intermediate
B1
Malay
Intermediate
B1
Certification
Bacherlor degreee of communication
Interests
Fitness enthusiast
fitness enthusiast
I am passionately dedicated to leading a physically active lifestyle such as always have a high level degree of commitment to regular exercise, appropriate nutrition, and a positive mindset to maintain or improve physical health, mental wellness, and overall quality of life
Timeline
General Manager, Business Development
Alcofresh Sdn Bhd
06.2017 - Current
Master Fitness Trainer
Unifit Sdn Bhd
01.2017 - 05.2017
Bacherlor degreee of communication
07-2016
Internship Student
Xttack Pr Event Management Sdn Bhd
01.2016 - 03.2016
Bachelor of Arts - Public Relations And Organizational Communication
Sunway University
04.2001 -