Jeff Chin
KUALA LUMPUR
Summary
Skilled Barista with extensive experience in beverage preparation and customer service. Expertise includes operating espresso machines, maintaining equipment, and managing inventory and cash handling, all while upholding food safety and hygiene standards. Excels in customer engagement and personalised service, supporting team collaboration and effective multitasking in fast-paced settings.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Brista
Calia Malaysia
KUALA LUMPUR, MALAYSIA
11.2021 - 12.2023
- Greeted and connected with every customer, recommending drinks and pastries.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Input customer orders and processed payments for foods and beverages.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and personalised customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Cleaned and sanitised work areas, utensils and equipment.
- Maintained cleanliness of equipment to uphold health and safety standards, disposed of waste and cashed-up registers for thorough store closing processes.
- Managed inventory of coffee beans, milk, and supplies, ordering stock to sustain optimal levels and minimise shortages.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Ordered, received and stocked supplies and retail products.
Brista
ATO Gaming Cafe
KUALA LUMPUR, MALAYSIA
10.2019 - 10.2021
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, enhancing customer satisfaction with fresh coffee, espresso drinks, and brewed teas.
- Welcomed customers warmly, engaging them in conversation to recommend suitable drinks and pastries.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Conducted thorough cleaning and sanitisation of work areas, utensils, and equipment to maintain hygiene standards.
Barista
8 Ounce Cafe
KUALA LUMPUR, MALAYSIA
11.2018 - 02.2019
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Greeted and engaged customers, providing tailored drink and pastry recommendations to enhance their experience.
- Maintained clean and sanitary environment by regularly cleaning coffee machines, counters, and customer areas, ensuring a welcoming atmosphere.
- Sanitised work areas and equipment to uphold hygiene standards, contributing to customer safety and satisfaction.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
Service Crew
Blue Ribbon Cafe
KUALA LUMPUR, MALAYSIA
04.2017 - 11.2017
- Greeted and connected with every customer, recommending drinks and pastries.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
Education
SPM - Secondary School
SMK Chong Hwa
KUALA LUMPUR 2012 - 2017
Diploma - College
Erican College
KUALA LUMPUR 2017 - 2019
Skills
- Beverage production
- Food hygiene
- Equipment maintenance
- Inventory management
- Cash management
- Menu knowledge
- Customer interaction
- Customer Service
- Multitasking
- Speedy and efficient
- Teamwork
- Active listening
Languages
English
Intermediate
B1
Chinese (Mandarin)
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Malay
Intermediate
B1
Interests
Travelling
Swimming
Timeline
Brista
Calia Malaysia
11.2021 - 12.2023
Brista
ATO Gaming Cafe
10.2019 - 10.2021
Barista
8 Ounce Cafe
11.2018 - 02.2019
Service Crew
Blue Ribbon Cafe
04.2017 - 11.2017
Diploma - College
Erican College
2017 - 2019
SPM - Secondary School
SMK Chong Hwa
2012 - 2017