JEEVAN CHUDAMONI
Senior Analyst, Key Account Manager
Kuala Lumpur
Summary
A results-driven professional with strong communication, teamwork, and time management skills. Passionate about continuous learning, business growth, and building meaningful relationships. Dedicated to broadening knowledge across industries and achieving personal development goals.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Senior Analyst. Key Account Management. (Electronics)
Lazada
07.2023 - Current
- Company Overview : Lazada is a leading E-Commerce platform in Southeast Asia
- Account Management & Growth: Manage and grow a portfolio of key accounts by developing and executing tailored strategies to drive sales, increase market share, and enhance partner success
- Client Relationship Management: Build and maintain strong, long-term relationships with key partners, acting as a trusted advisor to deliver exceptional client support and ensure business continuity
- Performance Optimization: Analyze account performance data to identify trends, opportunities, and areas for improvement, implementing strategies to boost sales, traffic, and conversion rates
- Cross-Functional Collaboration: Collaborate with internal teams including marketing, operations, and product development to deliver comprehensive solutions that enhance partner and customer experiences
- Strategic Planning & Execution: Develop and implement growth plans aligned with business objectives, including product launches, promotional campaigns, and seasonal strategies to maximize revenue
- Negotiation & Contract Management: Lead contract negotiations, manage pricing strategies, and secure promotional deals, ensuring win-win outcomes for both Lazada and its partners
- Contributed to significant revenue growth by driving strategic initiatives for top-performing accounts
- Strengthened partner relationships, resulting in increased client retention and satisfaction
- Successfully optimized account performance through data-driven strategies, leading to improved sales and market presence
Key Account Manager
Concentrix
08.2021 - 07.2023
- Company Overview: Concentrix is a global customer experience company, offering support, sales, and digital solutions across various industries to enhance customer engagement and business growth
- Account Management & Support: Managed a portfolio of key accounts on behalf of Lazada, ensuring seamless operations and delivering tailored solutions to meet partner needs.
- Client Relationship Enhancement: Acted as a primary liaison between Lazada and its partners, building strong, trust-based relationships to enhance partner satisfaction and loyalty.
- Performance Monitoring & Reporting: Analyzed account performance metrics, provided actionable insights, and recommended strategies to improve partner performance.
- Process Optimization: Identified operational bottlenecks and implemented process improvements to enhance efficiency and partner engagement.
- Cross-Functional Coordination: Collaborated with various teams at both Concentrix and Lazada, including customer service, sales, and marketing, to ensure alignment with business objectives.
- Training & Knowledge Transfer: Provided partners with regular updates on new Lazada policies, platform enhancements, and best practices to ensure smooth adoption and sustained performance growth.
Senior Client Centre Executive
Standard Chartered Bank
03.2020 - 05.2021
- Company Overview: Standard Chartered Bank is a global financial institution offering banking services in retail, corporate, and investment sectors, focusing on emerging markets
- Sales & Financial Solutions: Engage with clients to assess financial needs and offer tailored banking products, including savings, investments, and lending solutions
- Sales Targets & Performance: Achieve sales targets by converting at least 70% of eligible calls into successful sales pitches
- Drive Hot Leads production to support overall business growth
- Product Education & Cross-Selling: Educate clients on the bank's product range, identifying cross-selling opportunities to enhance client relationships and increase revenue
- Database Management & Lead Generation: Maintain accurate client records, update databases with new information, and identify additional sales opportunities through data analysis and client follow-ups
- Sales Excellence & Compliance: Continuously enhance product knowledge and sales skills through regular training
- Ensure all sales activities comply with regulatory standards, preventing mis-selling and adhering to local laws and Group policies
- Team Collaboration: Work closely with team members to share best practices and meet collective sales goals
- Risk & Compliance Management: Monitor product workflows to ensure full compliance with operational risk and control procedures
- Implement proactive measures to prevent money laundering and ensure adherence to internal and external regulations
- By identifying client needs and delivering customized solutions, I contribute to client satisfaction, business growth, and revenue generation while upholding the highest standards of compliance and integrity
Project Manager
Xair Group
11.2018 - 02.2020
- Company Overview: Xair Communication Sdn Bhd is a Malaysian company providing telecommunications and IT solutions, specializing in network services, voice communication, and digital solutions for businesses
- Team Management: Leading and motivating cross-functional teams, ensuring effective communication, and fostering a collaborative environment to meet project milestones
- Stakeholder Engagement: Acting as the primary point of contact for stakeholders, negotiating project requirements, managing expectations, and ensuring alignment with business goals
- Project Delivery: Overseeing the end-to-end project lifecycle, ensuring sites are fully operational within the specified timelines and quality standards
- This includes meticulous planning, resource allocation, and risk management
- Safety & Compliance: Ensuring all team members adhere to safety protocols and industry regulations throughout the project, maintaining a safe working environment
- Forecasting & Growth: Forecasting site completion timelines, identifying potential delays, and working proactively to mitigate risks
- I also contribute to the company's growth by identifying and securing additional project opportunities
- Quality Assurance: Overseeing the installation of equipment, ensuring compliance with technical guidelines and quality standards to guarantee optimal site performance
- Through effective leadership and strategic planning, I contribute to the successful delivery of projects that enhance network capabilities and support the company's growth objectives
Customer Service Representative
Conduent
10.2017 - 11.2018
- Company Overview: Conduent is a global services company offering digital solutions in customer experience, automation, and analytics across various industries
- Worked under Conduent which is a BPO company based locally in Malaysia as a customer service representative for Groupon USA – live chat, social media, emails
- My daily task include receiving customer's complaints, escalations, checking on delivery status, processing shipping labels, processing orders, processing refunds as per SOP and providing customers with any information requested
- Holding team meetings to discuss on change of SOP and to implement better communication skills to be conveyed to customers
- Handling emails from escalation teams and managers regarding issues that needed to be solved at the most immediate pace
- Conduent is a global services company offering digital solutions in customer experience, automation, and analytics across various industries
Skills
Client management
Accomplishments
- Achieved 3 consecutive quarterly rewards by consistently exceeding assigned KPIs.
- Awarded Best Presenter for delivering outstanding presentations.
- Strategically drove Year-on-Year GMV growth for key accounts, achieving multiple-fold increases through effective planning and execution.
- Completed the LazEntrepreneur Program, gaining hands-on experience in store management and entrepreneurial skills.
Certification
Clarity X: Advanced training on deep-diving into e-commerce data, enhancing analytical skills to uncover insights and connect data trends.
Timeline
Value-Based Selling: Training designed to foster best practices in sales by focusing on delivering customer-centric, value-driven solutions.
09-2024
Presentation Skills: Conducted by a master trainer, covering advanced techniques for delivering impactful and engaging presentations.
06-2024
Negotiation Skills: Focused on advanced negotiation tactics to facilitate smoother and more effective deal-making.
03-2024
Clarity X: Advanced training on deep-diving into e-commerce data, enhancing analytical skills to uncover insights and connect data trends.
01-2024
Senior Analyst. Key Account Management. (Electronics)
Lazada
07.2023 - Current
Key Account Manager
Concentrix
08.2021 - 07.2023
Senior Client Centre Executive
Standard Chartered Bank
03.2020 - 05.2021
Project Manager
Xair Group
11.2018 - 02.2020
Customer Service Representative
Conduent
10.2017 - 11.2018