Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jeevagan David Dharmadas

Jeevagan David Dharmadas

Technical Support Manager
SEREMBAN

Summary

Highly skilled Technical Support Manager with expertise in Ismeca turret machines and new machine improvements. Strong leadership and problem-solving abilities with a track record of optimizing customer support processes. Committed to delivering quality solutions and achieving customer satisfaction.

Overview

18
18
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Technical Support Manager

Cohu (M) Sdn. Bhd
Ayer Keroh / Melaka
11.2021 - Current
  • Manage Engineering Technical support team in line with company objectives.
  • Define continues improvement on customer support process.
  • Develop knowledge of Technical Support Specialist to improve quality and efficiency of their daily tasks.
  • Resource management and escalations of technical support specialist
  • Provide systematic analysis of complex issues.
  • Mange global deployment of technical solutions.
  • To identify customer needs and provide support accordingly.
  • Developed and implemented training initiatives for new hires.

Technical Product Specialist

Cohu (M) Sdn. Bhd
Ayer Keroh / Melaka
06.2017 - 11.2021
  • Troubleshoot and solve almost 100 over issues which arise during installation when engineers not able to solve.
  • Software validations and upgrading on machines.
  • Assist customer in troubleshooting old /legacy machines.
  • Improvements on new machines for betterment of organization and customer satisfaction.
  • Conduct training on new machines to customers.
  • Conduct market analysis on new requirements in-line with technology growth.
  • New product introduction & presentation to customers & internal.

Field Service Engineer

Cohu (M) Sdn. Bhd
SEREMBAN
04.2014 - 06.2017
  • Installed and fine tuned over 50 machines at customer site.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Scheduled service calls according to customer location and urgency of need.

Mechanical Engineering Designer

Trox (M) Sdn. Bhd
SEREMBAN
04.2009 - 04.2014
  • HVAC product designing, consisting of grilles, diffusers, dampers, louvers and VAV terminal units using 2D & 3D AutoCAD Mechanical & Co-create software.
  • To come up with 3D modeling of products designed using Co-create software.
  • Responsible to prepare BOM and installation guides.
  • Handle customer complaints if any design or installation issues arise.
  • Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.

Mechanical Engineer

Solid Heat (M) Sdn. Bhd
Taman Merdeka / Melaka
02.2008 - 04.2009
  • Designing of “feeding system” for handlers using 2D & 3D AutoCAD.
  • Responsible for checking and inspecting mechanical parts & perform modifications if needed any.
  • Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
  • Performs metal fabrication works such as cutting, grinding, milling, drilling & threading.
  • In charge, perform and monitor mechanical assembly works of feeding system such as conveyors and bowl feeders.
  • Conducting “test run” of feeding modules and product buy-off.
  • Install and integrate our feeding modules with customer’s machines at site.
  • Servicing and trouble shoot machines at site.

Senior Technician

National Semiconductor
Batu Berendam / Melaka
11.2005 - 02.2008
  • Diagnosed problems with turret machines by applying technical knowledge and troubleshooting skills.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Performed evaluations of equipment performance to optimize productivity.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Responsible to operate and repair semiconductor testers or test systems such as Eagle Test Systems and Teradyne.

Education

MBA - Advance Operations Management

Universiti Teknikal Malaysia Melaka
Ayer Keroh / Melaka
10.2020 - 11.2022

Skills

Technical troubleshooting

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Certification

Business Communication Skills

Timeline

Technical Support Manager

Cohu (M) Sdn. Bhd
11.2021 - Current

MBA - Advance Operations Management

Universiti Teknikal Malaysia Melaka
10.2020 - 11.2022

Technical Product Specialist

Cohu (M) Sdn. Bhd
06.2017 - 11.2021

Field Service Engineer

Cohu (M) Sdn. Bhd
04.2014 - 06.2017

Mechanical Engineering Designer

Trox (M) Sdn. Bhd
04.2009 - 04.2014

Mechanical Engineer

Solid Heat (M) Sdn. Bhd
02.2008 - 04.2009

Senior Technician

National Semiconductor
11.2005 - 02.2008

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Jeevagan David DharmadasTechnical Support Manager