Summary
Overview
Work History
Education
Skills
It Languages
Personal Information
Salary Package
Reference
Timeline
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Jean Shobana Jagadasan

Operations & Management
Bayan Lepas, Penang,07

Summary

A highly self-driven and motivated professional, my background encompasses extensive experience in business growth and retention with a knack for rapport building. Spearheaded initiatives that consistently exceeded sales targets, leveraging expertise in B-to-B sales and building to cultivate a high-performing team. Now poised to contribute my skills and experience, I am actively seeking a managerial role where I can continue to drive success and foster growth. I am always eager to harbor a genuine passion for Operations & Marketing.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

ASSISTANT SENIOR SALES MANAGER

ASTRO MEDIA SOLUTIONS SDN BHD
Bayan Lepas, Penang
01.2021 - 01.2024
  • Led the establishment of ambitious sales goals, consistently surpassing sales targets while projecting expected sales volume for both existing and new products
  • Cultivated and maintained long-term client relationships, demonstrating a keen ability to understand client needs and deliver tailored solutions
  • Displayed a versatile skill set, working both independently and collaboratively with team members to achieve collective goals
  • Took charge of the development and execution of comprehensive action plans, adeptly presenting and negotiating proposals and contracts
  • Ensured the seamless delivery of effective marketing plans, contributing significantly to the overall sales strategy
  • Collaborated closely with internal teams, including Creative Strategists and Content Platforms (Radio, TV, and Digital), to craft Above the Line (ATL) and Through the Line (TTL) advertising plans and to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance
  • Conducted frequent sales visits, consistently enhancing business activities by sharing insights on the latest opportunities and promotions
  • Educated clients on the unique advantages of the company, positioning it as a leading advertising TV medium
  • Played a pivotal role in supporting the Head of Sales in preparing sales budget allocations and projections
  • Evaluated current team processes and procedures, identifying opportunities for improvement and successfully implementing strategic enhancements
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers

#Key achievement 1: Consistently surpassed sales targets, demonstrating a strategic and results-driven approach as assistant senior sales manager FYE23 closing at 107% [Budget RM4,122,734.69 vs Actual RM4,411,511.09 ] , FYE22 closing at 102%, [Budget RM3,699,589.55 vs Actual RM3,774631.51] FYE21 closing at 111% [Budget RM1,209,056.42 vs Actual RM1,346,072.68]

#Key Achievement 2: Led collaboration with internal teams to craft and execute comprehensive Above the Line (ATL) and Through the Line (TTL) advertising plans, contributing to overall sales success and client satisfaction. Segment, Tv Ips, Digital segments and OTT.

#Key Achievement 3: Successfully secured and capitalized on new business opportunities, showcasing adept negotiation and persuasion skills.

Expanded client base and also contributed significantly to the overall growth and revenue of the organization. Retention and Sales growth.

SENIOR SALES & OPERATIONS MANAGER

ASTRO RADIO SDN BHD
Bayan Lepas, Penang
09.2018 - 12.2020
  • Led a 10-person team to achieve both sales and operations objectives, emphasizing a collaborative and results-driven approach
  • Developed and executed strategic sales plans to expand the client base and enhance client retention, demonstrating a keen understanding of market dynamics
  • Provided hands-on leadership by driving day-to-day operations, ensuring seamless execution, and continuously improving quality standards within the team
  • Monitored and evaluated team performance, implementing initiatives to boost team morale and motivation, contributing to increased overall productivity
  • Managed the on-ground Station Teams, orchestrated events, and executed promotional sales campaigns at the regional level
  • Collaborated with the Senior Project Manager and Head of Sales Team to define project goals, establish timelines, and develop comprehensive plans for goal achievement
  • Presented comprehensive reports on sales, revenue, and expenses to the management team, offering valuable insights and recommendations
  • Assigned as project support for managing Occupational Health and Safety Assessment Series (OHSAS) and Business Continuity Planning (BCP) for regional offices (Northern & East Coast)
  • Oversaw the administration, human resources, management operations, and operational expenses of the overall regional offices (Northern and East Coast)
  • Conducted application reviews, interviews, and provided job training, including mentoring new employees to ensure a skilled and cohesive team
  • Managed team evaluations, conducted appraisals, handled disciplinary actions, and processed payroll for the team, fostering a positive and accountable work environment

OPERATIONS EXECUTIVE

ASTRO RADIO SDN BHD
Bayan Lepas, Penang
03.2003 - 08.2018

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Education

Diploma - Human Resource Management

University Technology of Malaysia (UTM)
Johor Bahru, Johor, Malaysia
10.2020 - 05.2022

Skills

  • Sales Leadership

  • Sales & Marketing Strategy

  • Customer Relationship Management

  • Business growth and retention

  • Business Development / Planning

  • Problem Solving & Decision-Making

  • New Business Development

  • Business to Business sales

  • Project / Event Management

  • Sales operation

  • Key Account Management

  • Business Process Optimization

  • Result Driven

It Languages

English, 10, 10, Malay, 10, 10, Tamil, 7, 0, Microsoft Office 365 (Word, Excel, Power point), Microsoft Teams, Microsoft Outlook

Personal Information

  • Positions: Fulltime [On-site, Remote / Hybrid]
  • Notice Period: 01 month notice

Salary Package

Negotiable

Reference

Upon Request

Timeline

ASSISTANT SENIOR SALES MANAGER

ASTRO MEDIA SOLUTIONS SDN BHD
01.2021 - 01.2024

Diploma - Human Resource Management

University Technology of Malaysia (UTM)
10.2020 - 05.2022

SENIOR SALES & OPERATIONS MANAGER

ASTRO RADIO SDN BHD
09.2018 - 12.2020

OPERATIONS EXECUTIVE

ASTRO RADIO SDN BHD
03.2003 - 08.2018
Jean Shobana JagadasanOperations & Management