Jeannette Ng Jia Hui
Medical Interpreter
Johor Bahru, Johor
Summary
Qualified Medical Interpreter with 3 years of experience facilitating effective communication between healthcare providers and patients with limited English proficiency. Adept at handling high-pressure medical settings, ensuring cultural sensitivity, and maintaining confidentiality. Strong background in medical terminology, active listening, and accurate translation of complex medical information.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Medical Interpreter
I-Call International
11.2024 - Current
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Medical Interpreter
Teleperformance
11.2022 - 11.2024
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
English Teacher Intern
SMK Raja Chulan
01.2022 - 05.2022
- Organized extracurricular activities such as book clubs or writing workshops, providing additional opportunities for students to develop literacy skills outside the traditional classroom setting.
- Developed creative lesson plans that incorporated multimedia resources to enhance learning experiences.
- Managed classroom behavior effectively by establishing clear expectations and implementing consistent consequences for disruptive actions.
- Enhanced student reading comprehension by incorporating engaging literature selections and promoting active discussion.
Education
Bachelor of Arts - English Education
Universiti Tunku Abdul Rahman
Kampar, Perak, Malaysia 04.2001 -
Skills
Cultural insight
Interpretation accuracy
Multitasking Abilities
Confidentiality & HIPAA Compliance
Video remote services
Medical terminology
Consecutive interpretation
Active listening
Attention to detail
Cross-cultural communication
Transcribing
Medical translation
Timeline
Medical Interpreter
I-Call International
11.2024 - Current
Medical Interpreter
Teleperformance
11.2022 - 11.2024
English Teacher Intern
SMK Raja Chulan
01.2022 - 05.2022
Bachelor of Arts - English Education
Universiti Tunku Abdul Rahman
04.2001 -