JAZREEL VINCENT
MERCHANT SERVICE EXECUTIVE
SHAH ALAM
Summary
Dedicated and detail-oriented Merchant Service Executive with over 4 years of experience in merchant onboarding and client support within the fintech and payment solutions industry. Proven track record in handling end-to-end onboarding processes, performing accurate KYC and document verification, and ensuring compliance with relevant regulations. Strong at coordinating with cross-functional teams and delivering excellent service to merchants for smooth and timely activation of payment services. Highly adaptable, organized, and committed to maintaining high standards of accuracy and customer satisfaction.
Overview
4
4
years of professional experience
3
3
Languages
Work History
MERCHANT SERVICE EXECUTIVE
PAYDEE SDN BHD
09.2021 - Current
- Process and manage end-to-end onboarding for new merchants, ensuring accuracy and completeness of applications and supporting documents.
- Conduct thorough merchant verification and due diligence checks in compliance with internal policies, AML (Anti-Money Laundering) requirements, FATF (Financial Action Task Force) standards, and BNM (Bank Negara Malaysia) regulations.
- Review and validate KYC (Know Your Customer) documents to mitigate risk and ensure strict adherence to regulatory and company policies.
- Coordinate effectively with Compliance, Risk, Sales, and Technical teams to resolve onboarding issues promptly and activate payment services within agreed timelines.
- Serve as the primary point of contact for merchants throughout the onboarding process, addressing inquiries, providing updates, and offering clear guidance on documentation requirements.
- Maintain precise and up-to-date merchant records in internal systems, ensuring compliance with BNM guidelines and internal audit standards.
- Generate and present onboarding status reports, tracking application progress and compliance escalations for management review.
- Support continuous process improvements to enhance onboarding efficiency and strengthen compliance with AML, FATF, and BNM requirements.
- Manage high volumes of merchant onboarding cases with strong attention to detail, regulatory compliance, and exceptional customer service standards.
Internship Student
PAYDEE SDN BHD
06.2021 - 08.2021
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
Bachelor of Arts -
SEGI COLLEGE SDN BHD
Subang Jaya, Selangor, Malaysia 04.2001 -
High School Diploma -
SEGI COLLEGE SUBANG JAYA
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
- Merchant onboarding process management
- Application review & processing
- KYC (Know Your Customer) checks
- Document verification & validation
- Identifying suspicious/incomplete information
- Awareness of regulatory requirements (eg, AML, FATF, BNM)
- Handling merchant queries and concerns
- Providing onboarding guidance & documentation support
Timeline
MERCHANT SERVICE EXECUTIVE
PAYDEE SDN BHD
09.2021 - Current
Internship Student
PAYDEE SDN BHD
06.2021 - 08.2021
Bachelor of Arts -
SEGI COLLEGE SDN BHD
04.2001 -
High School Diploma -
SEGI COLLEGE SUBANG JAYA
04.2001 -
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