Jayshwer Singh

• Provided day-to-day IT and systems support to internal users in a remote and hybrid setup, ensuring smooth business operations.
• Assisted users with system access issues, application usage queries, and basic troubleshooting across multiple platforms.
• Monitored operational systems, maintained daily logs, and reported recurring issues to improve system reliability.
• Collaborated with internal teams to coordinate issue resolution and ensure timely follow-ups.

Key Exposure: Remote IT support, system monitoring, user support coordination

Achievement: Reduced recurring system-related issues by approximately 15–20% through consistent monitoring and structured reporting..

• Supported internal and user-facing applications by identifying issues, providing first-line assistance, and escalating complex cases.
• Worked with the Touch ’n Go eWallet application, supporting transaction verification, pending or failed transactions, access-related issues, and basic wallet functionality guidance.
• Maintained structured incident records and documentation to support issue tracking and resolution.
• Communicated clearly with users and internal teams to manage expectations and resolution timelines.

Key Exposure: Fintech application support, incident handling, documentation
Achievement: Supported high-volume application queries, assisting with 50+ transaction and access-related cases with clear documentation and escalation.

• Supported internal systems and operational tools through accurate data tracking and issue reporting.
• Assisted teams with workflow interruptions and system-related queries.
• Updated operational records and reports to support daily activities.

Key Exposure: Systems support, reporting, operational coordination
Achievement: Reduced recurring operational disruptions through accurate reporting and timely system issue escalation.

• Provided basic application and platform troubleshooting support for Touch ’n Go eWallet users during a short-term support project.
• Assisted with transaction status checks, account access issues, and general app usage guidance.
• Escalated technical or unresolved issues with clear notes to relevant teams for follow-up.

Achievement: Supported high-volume fintech application usage, assisting with 30–40 user queries per week during a short-term support project.