JAY REN YEAP
CUSTOMER SERVICE , SALES PERSON , INTERPRETER
Summary
Accomplished professional with a proven track record in customer service and problem-solving, notably at Teleperformance. Excelled in roles requiring critical thinking and active listening, enhancing client satisfaction and loyalty. Skilled in complaint resolution and financial planning, achieving significant client trust and business growth. Demonstrates exceptional team collaboration and decision-making abilities.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Teleperformance
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Interpreter
Teleperformance
11.2023 - 04.2024
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Real Estate Agent
Eum Properties Sdn Bhd
03.2022 - 10.2023
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Furniture Sales Manager
Modern 88 Furniture House
07.2019 - 02.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Teleperformance
01.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Financial Advisor
Prudential Financial
01.2015 - 12.2017
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Education
Bachelor of Arts - Marketing
UNIVERSITY TUNKU ABDUL RAHMAN UTAR
Kampar, Perak, Malaysia 04.2001 -
High School Diploma -
INTI INTERNATIONAL PENANG
Bayan Lepas, Penang, Malaysia 04.2001 -
Skills
Customer service
Decision-making
Critical thinking
Complaint resolution
Product knowledge
Active listening
Problem-solving
Customer service
Timeline
Customer Service Representative
Teleperformance
05.2024 - Current
Interpreter
Teleperformance
11.2023 - 04.2024
Real Estate Agent
Eum Properties Sdn Bhd
03.2022 - 10.2023
Furniture Sales Manager
Modern 88 Furniture House
07.2019 - 02.2022
Customer Service Representative
Teleperformance
01.2018 - 05.2019
Financial Advisor
Prudential Financial
01.2015 - 12.2017
Bachelor of Arts - Marketing
UNIVERSITY TUNKU ABDUL RAHMAN UTAR
04.2001 -
High School Diploma -
INTI INTERNATIONAL PENANG
04.2001 -
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