Jayne Lai
Kajang
Summary
I love to travel, meeting people and explore to new things. Looking for a fun and peaceful working environment that I can utilise my skill to develop my career to next level.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Sales Executive
DOMO Group Sdn Bhd
07.2025 - Current
- To assist, coordinate and manage all sales activities.
- Work closely with team to achieve sales target.
- Establish, develop and maintain business relationships with new and existing clients.
- Actively seek new sales opportunity via cold-calling, networking and other relevant mode of marketing.
- Handle client and customers of all nature.
- Building and maintaining CRM database.
- Provide support and assistance for ad-hoc sales related duties.
Loan Operations Analyst
Citigroup Transaction Services (M) Sdn Bhd
Kuala Lumpur
09.2022 - 04.2024
- Compiled daily reports and end-of-day summaries.
- Reviewed loan documentation while assisting with various loan processes.
- Coordinated communication with colleagues to gather information related to loan processes.
- Managed and escalated inquiries and issues regarding loan processes in a timely manner.
Field Account Manager
Lyreco Office Supplies (M) Sdn Bhd
Petaling Jaya
05.2021 - 07.2022
- Contacting existing and potential customers by phone, email and in person.
- Handling customer inquiries and complaints.
- Preparing and sending quotations.
- Assist customer to place order through our webstore.
- Building and maintaining a CRM database.
- Collaborate with team members to achieve better result.
Account Executive
Ricoh (M) Sdn Bhd
Shah Alam
10.2019 - 05.2021
- To develop the business with existing and potential customers to achieve sales target and market share.
- Identify, manage and secure existing and new account and continue to maintain a high level of sales achievement.
- Conduct canvassing and cold calls to increase effective working prospect.
- Maintaining and updating customer’s record and informations on system.
- Other administrative matters.
Studio Manager
Keng Studio
Kuala Lumpur
03.2010 - 09.2019
- Provide general administrative support.
- Attend to client’s enquiry.
- Arranging appointments and meetings with clients.
- Present and propose our service to client.
- Servicing existing customer.
Education
Diploma of Economics -
University of London
01.1999 - 12.2000
Bachelor of Business Administration -
University of East London
01.2001 - 12.2003
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong communication skills
- Fluent in English, Malay, and Chinese
- Good teamwork and collaboration skills
- Ability to work independently
- Patient and detail-oriented
- Confident in public speaking and presentations
LANGUAGES
English
Advanced
Chinese
Fluent
Bahasa Malaysia
Upper intermediate
Computer Knowledge
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Sales Executive
DOMO Group Sdn Bhd
07.2025 - Current
Loan Operations Analyst
Citigroup Transaction Services (M) Sdn Bhd
09.2022 - 04.2024
Field Account Manager
Lyreco Office Supplies (M) Sdn Bhd
05.2021 - 07.2022
Account Executive
Ricoh (M) Sdn Bhd
10.2019 - 05.2021
Studio Manager
Keng Studio
03.2010 - 09.2019
Bachelor of Business Administration -
University of East London
01.2001 - 12.2003
Diploma of Economics -
University of London
01.1999 - 12.2000