JAY HART CALILUNG
Senior Business Consultant
Kuala Lumpur
Summary
Experienced with business consulting, providing strategic guidance to enhance operational efficiency and profitability. Utilizes analytical skills and project management expertise to implement effective solutions. Track record of fostering client relationships and driving collaborative team efforts for successful project outcomes.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Senior Business Consultant
Epicor
02.2024 - Current
- Identify and pursue new business opportunities within the manufacturing sector by leveraging expertise and industry connections.
- Engage with potential clients to understand their needs, business goals, and challenges, providing expert advice on how ERP solutions can address those needs.
- Develop and maintain a pipeline of new prospects, working closely with the sales and marketing teams to generate leads and convert opportunities into active projects.
- Provide insights and recommendations on how ERP can drive efficiencies, optimize processes, and enhance competitiveness in the manufacturing industry.
- Guide clients through the ERP implementation process, ensuring a clear understanding of timelines, costs, and deliverables.
- Provide leadership and direction to internal teams, ensuring alignment with client objectives and high-quality delivery.
- Stay up-to-date on the latest trends, challenges, and opportunities in both the ERP and manufacturing industries.
- Contribute to industry events, webinars, and content creation to position the company as a thought leader in ERP solutions for manufacturing.
- Share industry best practices and lessons learned with new clients to ensure their long-term success.
- Work closely with the sales team to understand client needs and contribute to the sales cycle, ensuring a seamless handover to the project implementation team.
- Collaborate with internal teams to provide the best solutions to clients, fostering cross-functional partnerships to support new client acquisition and delivery.
- KPI achievement
Inbound Lead Development Representative
Amazon Web Services (AWS)
12.2021 - 05.2023
- Profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities
- Provides prompt, efficient, detailed, customer-oriented service to AWS customers and collect customer cloud interests, and promote a variety of AWS marketing and related product services
- Identify, create and qualify opportunities, then work with sales to ensure the opportunity is understood and next steps are clearly defined
- Helps to drive business growth and expansion in a defined territory
- Work with partners to extend reach & drive adoption
- Drives projects that improve support-related processes
- Provides valuable feedback from customers to Marketing team
- Make sure internal knowledge reference pages are updated
- Ensure monthly KPI’s are achieved
Inside Sales Consultant
Intuit Concentrix
10.2020 - 10.2021
- Discovers & understand customer’s financial needs/pain points and add value by providing solutions to meet customer needs
- Creates and follow a structured sales week approach to drive high levels of call activity and productive conversations with customers
- Provides feedback to Intuit on best practices and lessons learned from other customers, key product/solution pricing, delivery and service issues and considerations
- Demonstrates effective presentation skills and Identifies relevant sales plans and territory assignments
- Continues to learn methods in resolving issues and moving forward during any part of the sales cycle
- Utilizes in-depth knowledge of a variety of sales tools, techniques and methodologies and update all aspects of sales cycle, from prospecting to closing
- Ensures KPI’s are met / exceed
Business Partner Manager
Lenovo
02.2020 - 10.2020
- Assist Partners with Lenovo business priorities
- Create strategy and program on behalf of the Partner to help them grow their sales
- Influence Partner to drive increased number of sellers and another Partner
- Works with the Partner to create a mutually beneficial plan for the future
- Daily/Weekly report to Manager to make sure plans are executed properly and discuss future plans
- Coordinates with Lenovo team (e.g
- Partner’s portal, Promotion Department, Pricing Department etc.) to help address Partner and Distributor’s concerns
- Achieve monthly and quarterly target
Inside Sales Account Manager
Microsoft
06.2019 - 02.2020
- Demonstrate a high degree of knowledge of the client’s products, license/services offerings, and software compliance in messages to customers
- Convert client leads into sales opportunities through contacts with customers
- Build and maintain relationships with key decision makers within assigned child accounts with documented account plans
- Continuous contact with the customers throughout the engagement process via emails, phone calls and on-site visit (where required) and maintaining a good customer experience throughout
- Working with organizations to offer relevant solutions to combat identified risks & challenges with a focus on cloud solutions
- Revenue pipeline creation & closure
- Partner (authorized re-seller) lead allocation and management
- Promote Microsoft Azure and understand complex customer requirements on IAAS, PAAS and SAAS
- Revenue pipeline creation & closure
Inside Partner Business Manager
Hewlett-Packard
01.2019 - 05.2019
- Serves as a trusted advisor and expert to the Partners and Distributors in alignment with HPI business priorities
- Works with the Partner to create a mutually beneficial plan for the future
- Drives end-to-end HPI revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner
- Articulates both HPI global and local business strategies to effectively sell with, sell to, and 'sell through' the Partner, creating a scalable selling ecosystem
- Develops deep knowledge of partner priorities, industry trends, IT investment strategy, HPI priorities, and HPI Technology and communicates the value of the portfolios and solutions to better differentiate HPI from competitors
- Coordinates with HP team (e.g., Partner’s portal, Promotion Department, Pricing Department etc.) to help address Partner and Distributor’s concerns
- Daily/Weekly report to Country Manager to make sure plans are executed properly and discuss future plans
- Leads and implements HPI strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPI
Sales Account Manager
Hewlett-Packard HP
03.2018 - 01.2019
- Actively prospect within accounts to discover or cultivate solutions or sales opportunities
- Manage sales pipeline, and formulate and expand solutions to generate additional product or service attachments and up sell revenue
- Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry
- Work with the client up to IT management level
- Contribute to the building of the pipeline by generating leads and referrals and new customer opportunities within specialty area
- Coordinate with Suppliers and Distribution partners to ensure optimal customer delivery
- Update knowledge database for the most recent products
Demand Generation Specialist
Hewlett-Packard HP
12.2017 - 03.2018
- Conduct high level conversations with senior executives in customer & prospect accounts (enterprise & commercial)
- Identify business pains, objectives, and related impacts on customers
- Develop sales opportunities by cold calling, email, and other various forms of outreach
- Qualify opportunities by identifying Budget, Authority, Need, and time frame
- Collaborate with appropriate sales reps and sales managers to determine necessary strategic sales approaches
- When required, support marketing efforts such as trade shows, exhibits, partner call out days
- Overcome objections of prospective customers
- Prioritize account lists within a defined territory and build and grow active pool and pipeline
- Meet and exceed assigned metrics, maintain input activity (call volumes) and achieve monthly key performance indicators
Senior Technical Service Representative
Google G-Suite
07.2015 - 04.2017
- Handle a broad range of customer cases for Google Apps enterprise clients by gathering information from customers, troubleshoot technical and account issues, and escalate cases as needed
- Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM/call tracking systems according to procedures
- Deliver a consistent high level of customer service
- Ensure correct representation of the customer’s corporate and brand images in all interactions
- Maintain product and procedural knowledge and expertise associated with supported products
- Liaise with Supervisor on specific projects where requested
- Attend regular Team Meetings
- Work on additional tasks required by team management related to keeping up performance
- Ensure to meet the target and achieve all KPI’s required
Education
Bachelor of Science - Business Administration Major in Marketing
Holy Angel Universitiy
06.2003 - 04.2013
Skills
- Project Management
- Relationship Management
- Strategic Management
Knowledge in:
Cloud Computing
Sales Force CRM
Dynamic CRM
Microsoft Office
Google Suite
AWS
Certificate:
AWS Certificate Cloud Practitioner
Timeline
Senior Business Consultant
Epicor
02.2024 - Current
Inbound Lead Development Representative
Amazon Web Services (AWS)
12.2021 - 05.2023
Inside Sales Consultant
Intuit Concentrix
10.2020 - 10.2021
Business Partner Manager
Lenovo
02.2020 - 10.2020
Inside Sales Account Manager
Microsoft
06.2019 - 02.2020
Inside Partner Business Manager
Hewlett-Packard
01.2019 - 05.2019
Sales Account Manager
Hewlett-Packard HP
03.2018 - 01.2019
Demand Generation Specialist
Hewlett-Packard HP
12.2017 - 03.2018
Senior Technical Service Representative
Google G-Suite
07.2015 - 04.2017
Bachelor of Science - Business Administration Major in Marketing
Holy Angel Universitiy
06.2003 - 04.2013
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