Jayden Lim
Segamat
Summary
Logical customer service bringing 2 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Executive
M+R Forwarding Malaysia Sdn Bhd
Johor Bahru
12.2021 - Current
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Purchasing Officer
VSElectronical Sdn.Bhd
Johor Bahru
05.2021 - 10.2021
- Closely contact with suppliers, make sure following orders fulfill for further plan in production.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
Assistant Manager
9Column Tea
Johor, Labis
03.2020 - 04.2021
- Assist manager to enhance company performance, help to import stock and delivery to others branches.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Education
Bachelor of Business Administration (Honours) -
Tunku Abdul Rahman University College
Kuala Lumpur 05.2017 - Current
Diploma in Business Studies (Business Administration) -
Tunku Abdul Rahman University College
05.2015 - 05.2017
Skills
Knowledgeable usage of Microsoft Office ApplicationProficient in writing and spoken MandarinEnglishHokkien
Customer Relationship Management
Online chat and email
Availability
Immediately
Expected Salary
RM 3800 (Negotiable)
Personal Qualifications
- Bachelor of Business Administration (Honours), Tunku Abdul Rahman University College, Kuala Lumpur, 05/2017, current, corporate finance, cost and management accounting, corporate and commercial law, operational management
- Diploma in Business Studies (Business Administration), Tunku Abdul Rahman University College, Johor, 05/2015, 05/2017, Human resource management, Business Accounting, Business Economics, Fundamental of Marketing
Personal Information
Nationality: Malaysian
Timeline
Customer Service Executive
M+R Forwarding Malaysia Sdn Bhd
12.2021 - Current
Purchasing Officer
VSElectronical Sdn.Bhd
05.2021 - 10.2021
Assistant Manager
9Column Tea
03.2020 - 04.2021
Bachelor of Business Administration (Honours) -
Tunku Abdul Rahman University College
05.2017 - Current
Diploma in Business Studies (Business Administration) -
Tunku Abdul Rahman University College
05.2015 - 05.2017