J. Jayalina

• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Regularly review product quality and research new vendors
• Organize and supervise shifts/schedules
• Appraise staff performance and provide feedback to improve productivity
• Developed, implemented, and managed business plans to promote profitable food and beverage sales and increased sale by 10%
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Reason for leaving: Looking for career advancement and a different work environment.

• Coordinated delivery of project outcomes that align with project plans
• Coordinated with office administration on clients' invoicing and payment
• Performed event boundary management and zoning of attractions sites
• Prepared draft event proposals that align with clients' requirements for internal review
• Prepare draft event proposals that align with clients' requirements for internal review
• Researched trends in technology applications to improve productivity and innovation
• Re-booked recurring events for following year.
• Source suitable venues based on clients' requirements with internal stakeholders
• Troubleshoot any issues and deviations to project plans

Reason for leaving: Covid-19

• Assisted operation and management team to ensure smooth operations of the café
• Shared the responsibility in guarantying the hygiene, safety and the service quality
• Placed food and beverages order, ensured the orders to be deliver within said timeframe
• Ensured that POS system is operational and accurate at all times
• In charge of outlet's daily opening and closing
• Responsible for the cashier counter
• Prepare various coffee drinks, light snacks and desserts
• Worked with events line operation in accordance with the policies and procedures given
• Ensured smooth execution of both external and internal events
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Updated daily operations report and provided sales summation to management team
• Daily opening and closing of cashiers and update to managers and accounts department
• Assisted in café's administrative matters and tasks assigned by management

Reason for leaving: Covid-19

• Arranged transportation & restaurants for clients via coordinating with supplier
• Breaking down travel itineraries by ensuring clients' needs are met
• Making alternatives arrangements for clients who have had an unforeseen circumstance
• Making recommendations on how to increase efficiencies, in order to save money, reduce cycle times, and improve customer satisfaction
• Working with people at various levels in each department to gather information and see how they do their jobs
• Provided direction and guidance to internal teams in order to achieve targets
• Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
• Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
• Worked with vendors to make purchases and reconcile invoices and have done multiple verifications for suppliers
• Promoting tour packages to clients
• Increased 5% of optional sales by selling tours to clients via calls and visiting them in hotels
• Coordinated multiple E&OE excursions with high end clients
• Constant update of client's database/financial costing in excel sheets.

Reason for leaving: Pursue career overseas for better job opportunities.

• Assisted with daily administrative duties for the sales and marketing team
• Collected and analyzed data on vendor demographics, preferences and needs.
• Engaged with guests during events to promote products
• Collaborated closely with sales team to manage leads and help with proposals.
• Supported sales and marketing teams in creation and implementation of marketing campaigns.
• Conducted basic market research to identify customer needs.
• Developed questionnaires and facilitated focus group discussions.

Reason for leaving: End of 4 months internship.

• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Reason for leaving: End of 3 months internship.