Jayalatchumy Krishanam

Admin

• Manage the office.
• Provide polite and professional communication
• Implement clerical duties and administrative processes
• Answer & direct phone calls.
• Distribute correspondence memos, letters, faxes, and forms.
• Order office supplies.
• Provide general support to visitors.
• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Reply to email, telephone, or face to face inquiries
• Develop and update administrative systems to make them more efficient.
• Receive, sort, and distribute the mail
• Coordinate repairs to office equipment

Procurement: -

• Creating sales orders, project codes, and product code.
• Issuing Purchase Orders to suppliers and managing Account Receivable Invoice (API) and Delivery orders for customers.
• Handling Credit Notes, Goods Receipts (GRN), Goods Return, and Accounts Payable Invoices (API).
• Managing Landed Costs (LC).
• Managing inventory transfers for loan items.
• Proficient in preparing Marine Open Cover (MOC) policies, ensuring comprehensive coverage and adherence to industry regulations.
• To prepare & Email Monthly Sales Order Billing Report to CEO, Finance & HOD.
• To update and email weekly Sales Order Billing Report to CEO, Finance & HOD.

• Manage the office.
• Receive all incoming calls and respond accordingly.
• Manage guest requests and enquiries immediately.
• Carry out administrative works.
• Drafting Letter in English.
• Coordinate on outgoing mails & letters.
• Scanning, printing, and photocopying documents.
• Handling and filling documentation in a systematic way with accuracy.
• Update staff Schedule and attendance on TMS system accordingly.
• Open Purchase order and Purchase request weekly basis.
• Prepare month end report including staff attendance, casual labor requisition, invoice, and owner slide.
• Manage contract workers Schedule, attendance, and monthly salary.
• To open Petty cash requisition form.
• Provides information to HR.
• Prepare pest control weekly checklist.
• Prepare Breakages report monthly basis.
• Prepare reconciliation report to submit to duty manager daily basis.
• Ensure all leave taken by staff update on e-leave system accordingly.
• To manage store daily inventory operation and to ensure proper management in inventory control.
• Responsible to checking quantity to ensure the accuracy and stock moment.
• To prepare the inventory report, maintaining record the stock balance and product’s expiry date.
• Organize store and responsible to ensure proper identification and arrangement for all materials in the store area.
• To ensure proper handling and storage for all materials is maintained at all time.
• Log and store all lost property after each shift; send lost property to guests in line with procedures.
• Ensure all relevant guest information is communicated to Housekeepers.
• Carry out any other reasonable task set by the Hotel's Management.
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly.
• Ensure that communication has been clear and consistent to all shifts.
• Ensure keys are issued in line with security procedures.
• Handle emergencies when they occur in the department.
• Ensure all team members adhere to Health and Safety Regulations.

• Sewing.
• Draping.
• Sketching.
• Designing.
• Keeping up to date with emerging fashion trends as well as general trends relating to fabrics, colors, and shapes.
• Working with others in the design team, such as buyers and forecasters, to develop products to meet a brief.
• Liaising closely with sales, buying and production teams on an ongoing basis to ensure the item suits the customer, market and price points.
• Understanding design from a technical perspective, i.e. producing patterns and technical specifications for designs.
• Sourcing, selecting, and buying fabrics, trims, fastenings, and embellishments adapting existing designs.
• Sew embroidery using French lace.
• Learned managing design process from conception through to final styling.
• Took place in KL Fashion Week 2018.

• Provides information about hotel services to guests.
• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette (! Must read). Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.
• Setup conference calls in different locations and time zones.
• Update directory information on the front office software.
• Provides a paging service for hotel guests and employees.
• Process guest wake-up calls.

• Attracts potential customers by answering product and service questions; suggesting information about other product and services.
• Opens customer account by recording account information.
• Resolves product or service problems by clarifying the customer`s complain.
• Attending incoming calls.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.