Jayabarathy Ambalagan
IT support
Petaling Jaya ,Selangor
Summary
Jayabarathy
Ambalagan
Currently a IT Support Specialist with a
bachelor’s in business administration.
Seeking a position where my leadership,
organizational abilities, and ability to work
well as a team member can be used to
generate beneficial outcomes for everyone.
I enjoy taking on challenging roles and
growing out of my comfort zone to fully
unleash my potential. I ensure that my work
quality is always the best despite the
circumstances that I’m in.
Selangor, Malaysia
01131280249
Overview
5
5
years of professional experience
Work History
IT Support Specialist
FUJITSU SYSTEMS GLOBAL MANAGEMENT SDN.BHD
05.2023 - Current
- Required to handle technical issues faced by the customers, identify, and manage hardware and software problems, and follow up with customers to ensure their satisfaction
- Provide quality and timely support to external and internal customers, adhering to contractual SLAs
- Proficient in providing technical support for SaaS products via chats, phone, and emails channels
- Document and track customers issues using a ticketing system and manage feedback and complaints by liaising with back-end support
- Skilled in managing customer inquiries, escalations, and feedback
- Continuous update and maintained knowledge base to ensure accurate and up to date information are given to customers.
Fulfilment Coordinator & Admin Executive
FAMSY SDN BHD
07.2022 - 04.2023
- Job entails assisting one of our stakeholder companies in Australia called Tee
- Junction
- The duties that require to perform are outlined below
- Provide comprehensive and high-level administrative support to the
- Chief Executive Officer
- Schedule and coordinate meetings and appointments
- Prepare documents such as expense reports, invoices & memos
- Coordinate daily administration and meet the daily target is met
- Interacted with customers daily to provide support and resolve complaints in a timely manner
- Quality check customer’s artwork
- To check the order statistics
- Prepare mock-ups and quotations for existing and new clients
- Help the CEO in purchasing items for production that are relevant to the business.
Content Processing Executive
FAMSY SDN BHD
04.2022 - 06.2022
- Prepare documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management
- Responsible in quality checking artworks and exporting orders into the system
- Organized, filed, and kept records of all incoming and outgoing orders and records bids
Operations Assistant
FAMSY SDN BHD
11.2019 - 12.2021
- Assist in shipping and fulfilling incoming orders by a specific timeline
- Successfully completed tasks assigned by management while maintaining high-quality standards.
Customer Service Agent
JAEGER TECH SDN BHD
08.2019 - 09.2019
- Handle customer inquiries
- Provided prompt and friendly service in response to questions and service complaints.
Education
Bachelor Of Business Administration - undefined
First City University, Bandar Utama
Anglia Ruskin University
2022
Diploma - Business Administration
First City University
2019
Skills
- Management skills
- Problem-solving
- Administrative
- Production Management
- Purchasing
- Negotiation skills
- Detail Oriented
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementTeam Building / Company RetreatsTimeline
IT Support Specialist
FUJITSU SYSTEMS GLOBAL MANAGEMENT SDN.BHD
05.2023 - Current
Fulfilment Coordinator & Admin Executive
FAMSY SDN BHD
07.2022 - 04.2023
Content Processing Executive
FAMSY SDN BHD
04.2022 - 06.2022
Operations Assistant
FAMSY SDN BHD
11.2019 - 12.2021
Customer Service Agent
JAEGER TECH SDN BHD
08.2019 - 09.2019
Bachelor Of Business Administration - undefined
First City University, Bandar Utama
Anglia Ruskin University
Diploma - Business Administration
First City University
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