Summary
Overview
Work History
Education
Skills
Timeline
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Jayabarathy Ambalagan

Jayabarathy Ambalagan

Selangor,14

Summary

Currently a IT Support Specialist with a bachelor's in business administration. Seeking a position where my leadership, organizational abilities, and ability to work well as a team member can be used to generate beneficial outcomes for everyone. I enjoy taking on challenging roles and growing out of my comfort zone to fully unleash my potential. I ensure that my work quality is always the best despite the circumstances that I'm in.

Overview

5
5
years of professional experience
3
3
Languages

Work History

IT Support Specialist

FUJITSU SYSTEMS GLOBAL MANAGEMENT SDN.BHD
05.2023 - Current
  • Required to handle technical issues faced by the customers, identify, and manage hardware and software problems, and follow up with customers to ensure their satisfaction
  • Provide quality and timely support to external and internal customers, adhering to contractual SLAs
  • Proficient in providing technical support for SaaS products via chats, phone, and emails channels
  • Document and track customers issues using a ticketing system and manage feedback and complaints by liaising with back-end support
  • Skilled in managing customer inquiries, escalations, and feedback
  • Continuous update and maintained knowledge base to ensure accurate and up to date information are given to customers.

Talent Sourcing Admin

FAMSY SDN BHD
07.2022 - 04.2023
  • First level screening of candidate and coordinate interviews
  • Conduct initial phone screening to access candidate qualifications and interest in the role
  • Provide administrative support as needed including scheduling meetings, managing calendars
  • Handles incoming and outgoing correspondence, including mail, emails, and phone calls
  • Maintain and update employee records and databases
  • Assist in the onboarding process for new employees.

Content Processing Executive

FAMSY SDN BHD
04.2022 - 06.2022
  • Prepare documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management
  • Responsible in quality checking artworks and exporting orders into the system
  • Organized, filed, and kept records of all incoming and outgoing orders and records bids.

Operations Assistant (Part-time)

FAMSY SDN BHD
11.2019 - 12.2021
  • Assist in shipping and fulfilling incoming orders by a specific timeline
  • Successfully completed tasks assigned by management while maintaining high-quality standards.

Customer Service Agent

JAEGER TECH SDN BHD
08.2019 - 09.2019
  • Handle customer inquiries
  • Provided prompt and friendly service in response to questions and service complaints.

Education

Bachelor Of Business Administration - undefined

First City University
01.2020 - 1 2022

Diploma in Business Administration - undefined

First City University
01.2017 - 1 2019

Skills

Problem-solvingundefined

Timeline

IT Support Specialist

FUJITSU SYSTEMS GLOBAL MANAGEMENT SDN.BHD
05.2023 - Current

Talent Sourcing Admin

FAMSY SDN BHD
07.2022 - 04.2023

Content Processing Executive

FAMSY SDN BHD
04.2022 - 06.2022

Bachelor Of Business Administration - undefined

First City University
01.2020 - 1 2022

Operations Assistant (Part-time)

FAMSY SDN BHD
11.2019 - 12.2021

Customer Service Agent

JAEGER TECH SDN BHD
08.2019 - 09.2019

Diploma in Business Administration - undefined

First City University
01.2017 - 1 2019

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Jayabarathy Ambalagan