Singer / Songwriter
Jay Te
Project Manager
Kuala Lumpur
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in software development and digital business solutions. Successful software development career history comprising more than 3 years. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Forward-thinking Outlet Manager and New Retail Operation Manager with extensive knowledge of software development, information technology, marketing and F&B retail. Dedicated to efficient conflict resolution and excellent services. Creatively utilized software development and digital business solution harnessed from Technical Consultant career to drive continued revenue growth and increase customer loyalty.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
New Retail Manager
BEER BANK (SELECTIONS F&B SDN. BHD)
Kuala Lumpur
05.2022 - Current
- New Retail refers to integration, or interlinking, of online and offline shopping using modern technologies, data and customer engagement techniques, faddish term coined in 2016 by Alibaba's charismatic founder Jack Ma.
- Start Grab, Shopee, and E-Commerce website (Ala Carte by Revenue Monster) from scratch.
- Manage inventory, online marketing and revenue generation on these platforms.
- Work closely with marketing team, outlet team, and management team to facilitate and smoothen standard operating procedure of new retail department.
- Increased customer satisfaction by resolving issues.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Incorporated e-commerce objectives in social media platform management.
- Maintained up-to-date knowledge of craft beers and performed competitor analysis.
Outlet Manager
BEER BANK (SELECTIONS F&B SDN. BHD)
Kuala Lumpur
12.2021 - 05.2022
- Responsible for profitability of outlet.
- Achieved over RM300,000 sales while maintaining 35% profit margin monthly.
- Perform outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support, not to mention technology integrations such as Point-Of-Sales, Retail Management System, Loyalty Mobile Application
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Answered questions about store policies and addressed customer concerns.
- Manage inventories, interacts with customers, floor and kitchen crew as well as support employees to maximize revenue generation and enhance customer experience
- Oversee recruitment, training and motivation of staff
- Maintain high standards of quality control, hygiene, health and safety in dining area.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Technical Consultant
Lava X Technologies Sdn Bhd
Kuala Lumpur
06.2019 - 11.2021
- Provide software development consultation based on project experience and technical knowledge.
- Developed technical requirement documentation for new software products.
- Assessed business requirements to create focused solutions.
- Work closely with business owners from different countries, background and industries.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Authored best practices documentation for use in new personnel onboarding processes.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Researched and adopted new technologies to add value to existing offerings.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Developed diagrams to describe and lay out logical operational steps.
Junior Software Engineer
Lava X Technologies Sdn Bhd
Kuala Lumpur
07.2018 - 06.2019
- Developed mobile application for multi-million IPO company using React Native.
- Propose and develop basic UI/UX design.
- Collaborated with team to analyze system solutions based on client requirements.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Developed support patches for existing software.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Used Trello to track project progress and perform task management.
- Produced advanced and clean code for diverse applications.
- Worked closely with remote team from Australia spanning to troubleshoot software problems.
Education
Bachelor's degree - Computer Software Engineering
Nottingham Trent University, City University College
First City University College, Malaysia 07.2015 - 07.2018
NCC Education Level 3 Diploma in Computing - Computing
First City University College
Malaysia 07.2014 - 07.2015
Skills
Technology planning
undefinedAccomplishments
1. Flutter Hackathon KL Hub Winner
Jun 2019
Hub winner of Google Flutter Hackathon Kuala Lumpur Hub #hack19 organized at WORQ co-working space in Subang, Selangor.
2. 1st class honor FYP project - First City University College
Jun 2018
Interests
Craft beer knowledge
Problem solving
Timeline
New Retail Manager
BEER BANK (SELECTIONS F&B SDN. BHD)
05.2022 - Current
Outlet Manager
BEER BANK (SELECTIONS F&B SDN. BHD)
12.2021 - 05.2022
Technical Consultant
Lava X Technologies Sdn Bhd
06.2019 - 11.2021
Junior Software Engineer
Lava X Technologies Sdn Bhd
07.2018 - 06.2019
Bachelor's degree - Computer Software Engineering
Nottingham Trent University, City University College
07.2015 - 07.2018
NCC Education Level 3 Diploma in Computing - Computing
First City University College
07.2014 - 07.2015
Projects
1. City Link Express Mobile Application - Associated with Lava X Technologies Sdn Bhd
Project link: https://play.google.com/store/apps/details?id=com.citylinkexpress
2. Jalan Kita Mobile Application - Associated with Lava X Technologies Sdn Bhd
Project link: https://play.google.com/store/apps/details?id=com.kita
3. My Manis Mobile Application - Associated with Lava X Technologies Sdn Bhd
Project link: https://play.google.com/store/apps/details?id=com.gdm.mymanis
4. Open Learning Mobile Application - Associated with Lava X Technologies Sdn Bhd
Project link: https://play.google.com/store/search?q=open%20learning&c=apps
5. Satu.ai - Associated with Lava X Technologies Sdn Bhd
Project link: https://www.satu.ai/
6. Teleport.social - Associated with Lava X Technologies Sdn Bhd
Project link: https://www.teleport.asia/en/my
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