Jay Sharmita
Puchong,Malaysia
Summary
Detail-oriented professional with expertise in data analysis tools, HR systems, and advanced Excel proficiency. Skilled in customer relationship management software, meeting facilitation, and maintaining confidentiality. Adept at workload management and report-writing, delivering accurate insights to support organizational goals. Committed to leveraging analytical and interpersonal skills to drive efficiency and foster collaborative environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service and Administration Executive
SST2u/3ntity
06.2024 - 10.2025
- Providing senior executives and managers with administrative, customer service, human resources and marketing support
- In-charge of filing and data keeping evaluation forms we get from the onsite courses and key-in the information regularly
- Monitoring, reminding, and assisting firms to apply for schemes funded or recognized by the HRDF
- In-charge of making sure the client’s HRDF has been applied before they attend the courses
- Answering clients’ questions and guiding them through submissions
- Reminding clients about their forthcoming appointments with us, including ensuring they have received our email reminders for online courses
- Creating attendance to be sent to clients who have attended our online courses for HRDF’s claiming purposes
- Marketing the company’s upcoming courses to get more clients
- Event management when there are onsite education classes at the place of employment
- Prepared business correspondence, contributing to effective external communications.
- Assisted in the preparation of reports to aid decision making processes.
- Handled confidential documents with discretion and integrity.
- Served as point of contact for vendors and suppliers, fostering good relationships.
Marketing Executive (Intern)
Casanava Productions
03.2023 - 10.2023
- Marketing the contents daily on social media as well as finding effective ways to market the contents
- Identified potential market opportunities through extensive market research and analysis.
- Collect and schedule the contents using an app called Business Suite, to be posted on Instagram and Facebook Frequently worked in the fields
- Have participated in client meetings with colleagues from the business
- Have performed administrative tasks including filing and data storage
- In charge of logistics, such as creating itinerary and checklist before events
- Volunteered as stage manager and the event's coordinator for the hosted events
- Key-in information into the company’s accounting ledger regularly
- Calling up vendors and inquiring regarding their services
- Act as a middle person to convey information from boss to clients
- Catering to client's concerns and needs
- In charge of meeting minutes and following up on upcoming events
- Directed social media initiatives, enhancing brand recognition and loyalty.
Co-founder
Vioneyla
01.2021 - 06.2021
- An online store which uses Instagram as a platform to interact with customers
- An employee of the company and one of the founders
- Advocated the store's goods
- Marketed the store's goods
- Helped clients with their whole purchasing process to make it easier for clients
- Providing responses to all client questions
Education
Bachelor of International Business - Business
Management & Science University
Malaysia 09.2020 - 09.2023
Skills
- Data analysis tools
- HR systems knowledge
- Advanced excel proficiency
- Customer relationship management software
- Meeting facilitation
- Confidentiality maintenance
- Workload management
- Report-writing
Languages
English
Fluent
Malay
Fluent
Tamil
Native
Affiliations
- Drawing, Reading Novels and Jogging
References
References available upon request.
Extra-Curricular Activities
2022
Industrial Talk: To NFT & Beyond at MSU Shah Alam
YAC Wellness Series: Surviving Bipolar via Zoon
Zumba x Watersplash at MSU Globe, MSU Shah Alam
Community Services: A Day with Orphans at Wet World Shah Alam
2021
How I Dealt with Bullies via Zoom
E-Waste Recycling Program: Poster and Video Competition via Zoom
Basic Need 4U By MH4U
2020
MSU Malaysia Day SPLASH: Water Rafting at Sungai Kampar, Gopeng, Perak
MSU Entrepreneurship Week 2020: Young Leaderpreneurs Challenge at MSU Shah Alam, MSU Entrepreneurship Week 2020: Business Glow Up with Marketing at MSU, Shah Alam
Timeline
Customer Service and Administration Executive
SST2u/3ntity
06.2024 - 10.2025
Marketing Executive (Intern)
Casanava Productions
03.2023 - 10.2023
Co-founder
Vioneyla
01.2021 - 06.2021
Bachelor of International Business - Business
Management & Science University
09.2020 - 09.2023
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