Jau Ying Khaw (Andrea)

• Orchestrated routing by providing accurate purchase orders to various suppliers.
• Using SAP software on a daily basis to keep shipments updated.
• Monitored scheduled shipment dates and ensure effective interdepartmental communication to achieve timely delivery for outgoing shipments.
• Handled high-volume paperwork and collaborated with designated forwarder to get the latest update on clearance status of container coming to loading bay.
• Communicated with suppliers to ensure necessary documents are being provided and couriered accordingly.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.

DEALERSHIP FOR MAJESTEC PREMIUM SECURITY MESH DOORS & WINDOWS

• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Organized and keep product samples in showroom clean to maintain store visual appeal, engage customers and promote specific merchandise.
• Assist in a new small business developments in amidst of pandemic to diversify business into home & decor.
• In charged of getting quotes from different suppliers and ensuring shipments being smoothly delivered to showroom safely.
• Accurately processed POS transactions, , currency, payment cards and receipts to customers.

Summer Job to get hands on daily operational skill in a newly open cafe and interpersonal skills as to communicate and understanding various personality of customers

• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Complied with standards for merchandising, stocking and storing product.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Summer Job to enrich working experience as well as understanding operational flow in F&B industry

• Recommended products based on solid understanding of individual customer needs and preferences.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Assist in both hot kitchen and drive-thru during peak hours such as weekends, public holidays and Hari Raya.
• Kept product inventory stocked during times of customer congestion and high demand.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.