JASYENTA MARLYNA
Kota Kinabalu,SABAH
Summary
Proven performer with experience at Servay Hypermarket Benoni, adept in POS systems and cash drawer management. Excelled in multitasking and customer assistance, significantly enhancing customer satisfaction. Demonstrated strong collaboration skills, ensuring efficient service delivery and promoting a positive team environment.
Overview
6
6
years of professional experience
Work History
CASHIERING
Servay Hypermarket Benoni
PAPAR
08.2022 - Current
- Demonstrated strong multitasking abilities by juggling cashiering responsibilities with additional tasks, such as answering phone calls and supporting the sales team.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Evaluated quality of service of Number cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
Waitress
RESTORAN KG NELAYAN BUKIT PADANG
KOTA KINABALU
05.2018 - 09.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
SPM -
SMK BONGAWAN
BONGAWAN, PAPAR10.2014
Skills
POS systems
Cash drawer management
Product knowledge
Cash register systems
Product and service sales
Point of sale operation
Basic math skills
Customer assistance
Timeline
CASHIERING
Servay Hypermarket Benoni
08.2022 - Current
Waitress
RESTORAN KG NELAYAN BUKIT PADANG
05.2018 - 09.2019
SPM -
SMK BONGAWAN