Jaswindr Singh
Kuala Lumpur
Summary
Seeking an opportunity to contribute in challenging position that could make best use of my knowledge, skills and values acquired through extensive education.
Nationality : Indian Date of Birth : 02/07/1996 Gender : Male Marital Status : Single Language Known : English, Punjabi, Hindi Father's Name : Benant Singh Dedicated Floor Captain with strong customer service skills. Achieved customer satisfaction by effectively managing complaints and resolving queries through clear communication and problem-solving. Focused on maintaining a clean and safe working environment to enhance operational efficiency. Motivated professional with exceptional interpersonal skills. Brings a positive attitude and dedication to customer engagement, fostering strong relationships and enhancing service quality. Demonstrates effective problem-solving abilities and a commitment to delivering results.
Overview
3
3
Languages
6
6
years of professional experience
Work History
FLOOR CAPTAIN
AZURE RESTAURANT & BAR
WILAYAH PERSEKUTUAN , MALAYSIA
10.2025 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Bar Tender
Mirchi Club
01.2021 - Current
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
Bar Tender
Chankr Beats Bar and Restaurant
01.2021 - Current
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
Bar Tender
De Ja Vu Club
01.2021 - Current
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
Education
A-Levels - ARTS
SENIOR SECONDARY BOYS GOV SCHOOL
PUNJAB 01-2012
12th -
P.S.E.B.
Diploma in Hotel Management -
Skills
- Punctuality
- Self Motivated
- Positive attitude in toward life
- Good communication skills
- Customer service
- Complaint resolution
- Customer engagement
- Beverage preparation
- Inventory organization
- Active listening
- Hardworking dedication
- Problem-solving
- Leadership
Languages
English
Punjabi
Hindi
Personal Information
- Father's Name: Benant Singh
Custom
The above mentioned details are true according to best of my knowledge. I will be grateful if I am given the opportunity to work with a professional organization.
Timeline
FLOOR CAPTAIN
AZURE RESTAURANT & BAR
10.2025 - Current
Bar Tender
Mirchi Club
01.2021 - Current
Bar Tender
Chankr Beats Bar and Restaurant
01.2021 - Current
Bar Tender
De Ja Vu Club
01.2021 - Current
A-Levels - ARTS
SENIOR SECONDARY BOYS GOV SCHOOL
12th -
P.S.E.B.