Jaswinder Kaur Jaswin

As Rooms Division Manager at Anantara Desaru Coast, I am currently responsible for overseeing the daily operations of the Front Office, Housekeeping, Spa, Recreation, and Security departments. My key responsibilities include: ensuring guest satisfaction by prioritising high standards of cleanliness, comfort, and service throughout the hotel; managing staff by recruiting, training, motivating, and supervising them to foster a positive and productive work environment. Controlling departmental budgets by monitoring expenses and implementing cost-saving measures to optimise profitability.

Maintaining quality control standards across all departments, ensuring compliance with Anantara brand standards.
Responding promptly and professionally to guest complaints and feedback, resolving issues to ensure guest satisfaction.
Collaborating effectively with other departments to ensure a seamless guest experience.
Continuously analysing and improving operational processes, implementing new technologies, and strategies to enhance efficiency.
Ensuring the safety and security of guests and staff, adhering to all relevant regulations and procedures.
Promoting sustainable practices within the Rooms Division, minimising environmental impact, and promoting responsible tourism.

I'm a results-driven hospitality professional with 10+ years of experience in luxury hotel management. I excel at driving guest satisfaction, optimising operations, and leading high-performing teams. As Director of Rooms, I managed a team of 90+ staff, implemented strategic initiatives, and navigated the pandemic successfully.

My previous roles as Front Office Manager and Guest Experience Manager further honed my skills in guest service, process improvement, and team leadership.

Director of Rooms :August 2021 to December 2023
Front Office Manager :August 2013 to August 2022

Guest Experience Manager :May 2012 to August 2013

As a highly effective Front Office Manager, I successfully managed the daily operations of a 700-room resort, overseeing guest check-in/out, reservations, guest relations, and night audit. I led a team of 50+ staff, providing training and development opportunities, particularly in English communication. I implemented innovative solutions to streamline processes, improve efficiency, and enhance guest experience, including a new online check-in system and a guest feedback programme. I also managed the Front Office budget, optimising resource allocation, and achieving cost savings. My experience demonstrates strong leadership, communication, and problem-solving skills, along with a deep understanding of the hospitality industry, and guest service excellence.

As a dedicated hospitality professional, I excelled at delivering memorable guest experiences at a luxurious island resort, with a private marina. I ensured smooth operations, managed guest requests, and coordinated marina activities, all while prioritising guest satisfaction and safety. I implemented new programmes and training initiatives to enhance guest service and operational efficiency, showcasing my leadership and problem-solving skills. This experience provided me with a deep understanding of the hospitality industry, and the unique challenges of managing a luxury island resort with a private marina.

Managed a team of reservation agents, providing training, coaching, and performance management to ensure high levels of guest service and operational efficiency.
Successfully handled a high volume of reservations, ensuring accuracy, efficiency, and adherence to hotel policies and procedures.
Developed strong leadership, communication, and problem-solving skills, while also gaining a deep understanding of the hospitality industry and guest service excellence.

My dedication to guest service and strong work ethic were recognised with a rapid promotion from Front Office Operator to Duty Manager within a year. This advancement demonstrates my commitment to exceeding expectations, and my ability to quickly learn and adapt to new responsibilities.