Jasrul Amir Khamis

• Company Overview:
  Industry: Healthcare / Services
  
  Key Responsibilities:
  - Configure and manage network appliances including HP, HPE, and Allied Telesis switches, as well as core switching infrastructure.
  - Deploy and maintain Wi-Fi Access Points from Allied Telesis and Cisco.
  - Maintain and control IT asset inventory across the organization.
  - Troubleshoot network infrastructure issues, including cabling, modular jacks, faceplates, RJ45 connectors, and patch panels.
  - Install, configure, and support printers and printing services.
  - Configure DHCP and Static IP address allocations for network devices.
  - Install and manage antivirus solutions and set up organizational email systems.
  - Administer Google Workspace (G Suite) email services and Cisco Email Security solutions.
  - Configure and manage firewall policies, address objects, and security rules.
  - Oversee and maintain the Hospital Information System (HIS).
  - Administer and control Windows Server environments (2012, 2016, 2019, and 2022).
  - Manage file servers and Synology NAS storage systems.
  - Administer Dell VxRail Hyper-Converged Infrastructure (HCI) platforms.
  - Manage VMware environments, including vSphere and ESXi hosts.
  - Oversee enterprise storage solutions including Dell Unity and IBM V7000 systems.
  - Manage and schedule backup processes using Veeam Backup & Replication.
  - Maintain software license compliance and records.
  - Prepare and propose the annual IT budget.

• Company Overview:
  Industry: Medical / Services
  
  Key Responsibilities:
  - Manage and maintain network infrastructure, including modem, core switches, and distribution switches.
  - Configure and deploy wireless access points to ensure secure and reliable connectivity.
  - Maintain and update IT asset inventory records.
  - Troubleshoot and repair network cabling, including physical connectivity and port-level diagnostics.
  - Set up, repair, and maintain desktop computers and notebooks.
  - Install and troubleshoot printers, including configuration of IP addresses and TCP/IP printer ports.
  - Set up email accounts and configure hardware for end-users.
  - Install and maintain software applications and antivirus solutions.
  - Perform routine preventive maintenance on IT systems and equipment.
  - Configure and manage firewall systems to ensure network security.
  - Administer and maintain the Healthcare Maintenance System.
  - Manage and monitor Windows Server environments (2016 & 2019).
  - Troubleshoot and manage Azure Active Directory (Cloud AD) services.
  - Configure and manage file sharing using Synology NAS.
  - Perform regular file backups and SQL database backups.
  - Manage software license compliance and inventory.
  - Prepare and propose the annual IT budget.
  - Maintain ISO documentation related to IT processes and systems.
  - Administer and manage Sangfor Hyper-Converged Infrastructure (HCI).
  - Manage centralized network infrastructure integrated with branch offices.

• Company Overview:
  Industry: Hotel / Hospitality
  Location: PNB Perdana Hotel & Suite
  
  Job Scope and Responsibilities:
  - Oversee and maintain the hotel’s network infrastructure, including modem, core switch, and internet gateway, ensuring stable and secure connectivity for both guests and hotel management.
  - Configure and manage Wi-Fi access points to provide reliable wireless access across the premises.
  - Provide technical assistance and IT support to hotel guests and internal management staff.
  - Troubleshoot and repair network cabling, ensuring proper connectivity and minimal downtime.
  - Set up, repair, and maintain desktop computers and notebooks used by hotel staff.
  - Install and troubleshoot printers, including configuring IP addresses and TCP/IP printer ports.
  - Configure email accounts and assist with related hardware/software issues.
  - Install and manage software applications and antivirus solutions.
  - Perform preventive maintenance on IT equipment to ensure system reliability.
  - Administer and maintain the hotel’s firewall and anti-spam systems for network security.
  - Manage and maintain legacy Windows Server environments (2003 & 2008).
  - Troubleshoot and manage Active Directory (AD), including user account and domain control.
  - Ensure the Hotel Information System (HIS) operates smoothly for front desk, reservations, and housekeeping operations.
  - Verify that the POS (Point of Sale) system and accounting software are synchronized and functioning correctly.
  - Support the operation and troubleshooting of the hotel’s parking system.
  - Ensure domain controllers are properly integrated with Active Directory services.
  - Perform daily backups, including file sharing data and backup tape operations, ensuring data integrity and disaster recovery readiness.

Company Overview
Industry: Computer / Information Technology (Hardware)
Company: Persiskom Sdn Bhd

Job Scope and Responsibilities:
- Configure ADSL and SDSL modems to establish and maintain stable internet connections.
- Set up and manage Cisco routers, primarily for leased line connectivity.
- Configure load balancers to optimize and combine multiple internet lines for improved bandwidth and redundancy.
- Set up Wi-Fi hotspots and configure wireless access points to ensure secure and stable wireless connectivity.
- Perform structured network cabling and termination to support LAN and WAN infrastructure.
- Remotely manage routers, gateways, and other network devices for maintenance and troubleshooting.
- Deploy and maintain network monitoring systems to proactively track network performance and uptime.
- Set up, repair, and upgrade desktop computers and notebooks to meet operational requirements.
- Install and troubleshoot printers, including network printing configurations using static IP and TCP/IP printer ports.
- Configure email accounts and provide hardware/software support for end users.
- Install necessary software and implement antivirus solutions across client machines.
- Conduct preventive maintenance on IT hardware and infrastructure to ensure optimal performance and longevity.

Company Overview
Industry: Retail / Merchandise
Company: Skechers Malaysia Sdn Bhd

Job Scope and Responsibilities:
- Monitor and ensure the accuracy of the sales system, verifying that sales data from all outlets is successfully captured at the backend (HQ).
- Ensure timely updates of system configurations, including promotional pricing and campaigns.
- Remotely support outlet PCs and POS systems to resolve software or hardware issues.
- Set up and maintain email accounts and antivirus protection across endpoint devices.
- Install, repair, and upgrade desktop computers and notebooks used in retail and administrative operations.
- Set up and troubleshoot printers, including configuring IP addresses, TCP/IP printer ports, and modem connections.
- Perform preventive maintenance on IT equipment to ensure minimal downtime and system reliability.
- Attend IT training sessions related to barcode scanning systems and other retail technologies.
- Generate and manage administrative reports, including Daily Sales Reports, Collection Reports, and Monthly Summaries.
- Verify and reconcile cash and credit card transactions to ensure accuracy in the sales system.
- Participate in stock-taking exercises at warehouses and retail outlets.
- Install and support IT hardware during roadshows, exhibitions, and promotional events.

Company Overview
Industry: Computer / Information Technology (Hardware)
Company: Tritime Sdn Bhd
Position: Technician

Job Scope and Responsibilities:
- Perform troubleshooting, repair, and maintenance of desktop computers, notebooks, and printers.
- Upgrade computer hardware components and software to enhance system performance.
- Possess solid knowledge of both software and hardware configurations.
- Install, activate, and troubleshoot operating systems and application software.
- Set up printers, including configuration of IP addresses and TCP/IP printer ports.
- Install modems and perform network cabling for internet and LAN connectivity.
- Assist in server setup and configuration (currently in learning phase).
- Maintain and update service center logs and documentation for repair and support activities.
- Conduct preventive maintenance on IT equipment to minimize technical issues.
- Attend tender briefings and provide technical input when required.
- Follow up with customers on service status and support resolution.
- Prepare quotations for services, hardware, and maintenance contracts.
- Monitor and report on TM 999 System operations and performance.
- Generate regular reports related to TM 999 System for internal tracking.
- Participate in IT training sessions to continuously improve technical skills and product knowledge.