JASPREET SINGH GILL
Petaling Jaya,Selangor
Summary
I am hard-working, dedicated, and highly motivated. I am able to adapt quickly to new environments. I am able to work with people from different cultural background and disciplines as a team player. Learn quickly and learn well, whilst continuously striving for self-excellence, excellent writing and articulate communication skills.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Kyc n aml analyst
Concentrix + web help
10.2023 - Current
- Implementing various inspections and audits from third-party organizations
- Overseeing and implementing an ongoing AML training program
- Determining the risk level of customers
- Implementing the company's anti-money laundering compliance policy reviews documentation for new customer accounts, evaluates high-risk accounts and analyzes new customer processes and policies
- Conducting due diligence on customers to assess potential risk
- Reviewing and verifying customer identification and documentation.
Work with vaccine Centre as volunteer
11.2020 - 01.2022
Content review analyst
Accenture Sdn. Bhd.
04.2018 - 04.2020
- Responsible for content safety of short videos products, ensuring their legal compliance
- Responsible for developing, maintain and implementing community content security standard
- Engaging improvement and operation strategies of content management system
- Coordinating with supervising department to timely deal with content violating our community Regulation and to update operation standards
- Reviewing intents videos such as harmful, violence and sensitive events videos
- Gave training to new joiners on their product of knowledge and policy
- Speaking with clients and other content review for their knowledge and updating policy with the Team.
Techinal support level 1
Daythree Business Services Sdn. Bhd.
04.2016 - 02.2018
- Will be the tier 1 support for all customer quarries through the assigned communication channels and manage their needs via phone, email and other social network platforms
- Dedicatedly focus on non-voice channels to retrieve and revert to customer quarries and will be an expert in social media and online applications
- Will take ownership of issues and concerns of customers
- Should be able to maintain the balance I between a customer’s requirement Business objectives and able to demonstrate sales and marketing technique
- Be countable for meeting individual KPIs and team goals
- Understand and deliver business strategies and improve customer service skills
- Continuously identify to work process improvements
- Communicate with team leaders and managers
- Demonstrate high degree of integrity and confidentiality of customer information at all times.
Recovery Officer
Kudrat Partner n Co Ambank Berhad
07.2014 - 02.2016
- Monitory employee productivity and providing constructive feedback and coaching
- Setting goals and performance and deadlines in ways that comply with company plans and vision
- Responsible for calling credit customers who were over 30 days past due to set up payment plans
- Took incoming calls from credit customers to answer questions and make payments
- Assisting in monitoring past due accounts and contacting customers to make collection attempts
- Also visit customers due to high outstanding with the bank
- Part of a team is designated to handle serious past due accounts
- Visit branches to assist customer to make higher payment and work with the team to achieve higher targets for AmBank
- Deals with agency to chase on targets for collection.
Global Support Executive, Global Banking & Markets
HSBC Electronics Data Processing (Malaysia)
03.2009 - 06.2014
- Daily processing of customer applications, redemptions, trades, settlements, account transfers, correspondence and account maintenance activities
- Day to day processing & support of the business in one of the product or functional streams
- Investigation and ownership of all issues relating to the process
- Maintain a high standard of client service
- Acquire a broad and detailed understanding of market products and processes
- Review processes and identify improvements effectively
- Excellent customer service support
- Generate quality leads for the Sales team
- User calls through phone to maintain their system, including Technical support and function support.
Education
Sijil Pelajaran Malaysia (SPM) - undefined
Sijil Pelajaran Malaysia (SPM) - undefined
Skills
Communication skills
Public speaking skills
Excellent organization and motivational sills
Problem solving skills
Computer Skills: Microsoft Office: Excel, Word & Power Point
Developed various technical designs using Pro Engineering Tool (PRO-E)
Certification
Stamford College, Petaling Jaya, Full Computer Course for MS Words, Excel & PowerPoint, 2008
Extracurricular Activities
Took part in Fire Engine and Police Society as an active member. Took part in School Computer Club as an active member. Represented School Leadership Workshop in Sunway University College. Took part in the “Quiz Berjaya” and represented for school. Took part in “Info Hunt” consists of general knowledge competition and won.
Timeline
Kyc n aml analyst
Concentrix + web help
10.2023 - Current
Work with vaccine Centre as volunteer
11.2020 - 01.2022
Content review analyst
Accenture Sdn. Bhd.
04.2018 - 04.2020
Techinal support level 1
Daythree Business Services Sdn. Bhd.
04.2016 - 02.2018
Recovery Officer
Kudrat Partner n Co Ambank Berhad
07.2014 - 02.2016
Global Support Executive, Global Banking & Markets
HSBC Electronics Data Processing (Malaysia)
03.2009 - 06.2014