Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Non Business Experiences
Hobbies
Timeline
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Jaspreet Kaur

Jaspreet Kaur

Puchong, Selangor,10

Summary

Highly motivated Hospitality Management graduate with hands-on experience in customer service, billing support, and operational coordination. Skilled in resolving customer queries efficiently, managing stakeholder communications, and supporting automation initiatives.


Known for a positive attitude, problem-solving abilities, and adaptability in fast-paced environments. Versatile and resourceful, with a strong foundation in hospitality principles.

Overview

6
6
years of professional experience

Work History

Hospitality & Operations Coordinator

Jesal Sweet House
08.2023 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations, ensuring excellent customer service and smooth workflow.
  • Handled order processing, inventory tracking, and vendor coordination for dessert production and supplies.
  • Trained and supervised part-time staff to maintain quality and hygiene standards.
  • Assist in event catering coordination and custom dessert orders for private functions.
  • Oversaw social media updates and customer engagement to increase brand visibility.
  • Balanced operational efficiency with a warm, personalized guest experience—key in building customer loyalty.
  • Handled bookings, special requests, and customer concerns with calm, solutions-focused communication.
  • Maintained smooth daily operations, including scheduling, record-keeping, and managing walk-in guests.
  • Developed strong interpersonal and problem-solving skills
  • Trained and guided team members to maintain high productivity and performance metrics.

ACCOUNTS RECEIVABLES CUSTOMER ASSOCIATE

DHL ASIA PACIFIC SHARED SERVICES
07.2021 - 08.2023
  • Investigate and resolve customers inquiries arising from multiple channels in line with set DHL standards
  • SME in billing related cases for Accounts Receivables supporting the UK region primarily
  • Working with different teams to ensure invoices are created and funds are credited to customers accordingly
  • Handling high profile complex billing requests (Eg. Thermo Fisher, FarFetch)
  • Liaise with CFO's of multiple 3rd party APAC, US and EMEA countries to obtain relevant approvals for re-billing
  • Solving re-billing issues for Corporate customers in the UK
  • Co-leading customer escalations and resolution process
  • Analyzing, reporting and facilitating weekly team meetings to entire team on TAT
  • Sitting in with teams outside of Accounts Receivables in effort for continuous improvement towards automation
  • Trained staff on operating procedures and company services.

PART TIME OPERATIONS DATA ENTRY ANALYST

QWORK MALAYSIA (QSL)
01.2019 - 12.2020
  • Data entry as and when required
  • Used computer software to store and retrieve data.

BARISTA

STARBUCKS MALAYSIA
01.2019 - 12.2019
  • Maintenance of store cleanliness
  • Prepare and serve orders that are handled according to food safety regulations
  • Memorized over 30 coffee & tea beverages

SUBSTITUTE TEACHER

BUDDING TREE
01.2019 - 12.2019
  • Teaching play school children basic phonics, letter recognition, social skills and manners
  • Supervised lunchroom and recess activities.
  • Followed lesson plans designed by absent teachers.

Education

Bachelor of Hospitality - Hospitality Management

KDU University College
Glenmarie, Shah Alam
06.2025

Foundation in Arts -

SEGi University College
Kota Damansara, Selangor
01.2018

Skills

  • Communication Skills
  • Problem-Solving
  • Time Management
  • Teamwork
  • Attention to Detail
  • Microsoft Office/Computer Proficiency
  • Property Management Systems (basic knowledge)
  • Adaptability
  • Conflict Resolution

Accomplishments

  • Participated in University Open Day.
  • Improved response time to customer queries by 30% through proactive communication.
  • Assisted in implementing SOPs for improving internal processes.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Bahasa Malaysia
Punjabi
Hindi

Non Business Experiences

  • SEGi University, 2018
  • SMK Batu Lapan, 2017

Hobbies

  • Travelling
  • Photography
  • Content Creation

Timeline

Hospitality & Operations Coordinator

Jesal Sweet House
08.2023 - Current

ACCOUNTS RECEIVABLES CUSTOMER ASSOCIATE

DHL ASIA PACIFIC SHARED SERVICES
07.2021 - 08.2023

PART TIME OPERATIONS DATA ENTRY ANALYST

QWORK MALAYSIA (QSL)
01.2019 - 12.2020

BARISTA

STARBUCKS MALAYSIA
01.2019 - 12.2019

SUBSTITUTE TEACHER

BUDDING TREE
01.2019 - 12.2019

Bachelor of Hospitality - Hospitality Management

KDU University College

Foundation in Arts -

SEGi University College

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