Jason Wong
Kuala Lumpur
Summary
To archive and create opportunity to move up to higher management role.
To archive personal careers goals though out life
To contribute for company goal's in mean while to earn more greater income
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Assistant Team Leader
United Overseas Bank Malaysia Berhad
2022.11 - Current
- Managed team workload to reach targets for specific tasks
- Developed effective improvement plans in alignment with goals and specifications
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities
- Built strong relationships with customers through positive attitude and attentive response
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Assistant Sales Manager
Citibank Berhad
2017.11 - 2022.11
- Started position as normal Sales Executive officer to promote Citibank Multi products (Credit Cards, Personal Loan, Credit Shield Select)
- Archived 70clubs awards on Year 2018
- Promoted to Senior Sales Executive on Year 2019
- Archived 70clubs awards on Month March, Aug, Sept in Year 2019
- Take initiative to help Sales Manager to growth up team
- Promoted to Assistant Sales Manager on Year 2020
- Repurpose new roles as Citi-phones in Year 2021 due to Covid Pandemic to handle Annual Fees Waiver + MC2020 project in Citi-phone
- Learned multitasking skills to manage JOB efficiency
- Able to communicate well with customer about their enquiries & problems.
Personal Financial Consultant
MACH BY HONG LEONG BANK
2017.05 - 2017.11
- Started position as Personal Financial Consultant (PFC)
- Based on Pavilion Mach by Hong Leong Bank Permanent Kiosk
- Started new roles in Financial Industry with new challenges
- Learned about banking knowledge such as compliance, banking operates method
- Learned about Financial product Knowledge (Casa Products, Credit Card, Personal Loan, Hire Purchase, CCRIS, CTOS & more ...).
Act Sales Supervisor
HEALTHY WORLD LIFESTYLE SDN BHD (OGAWA)
2014.08 - 2017.04
- Been offered from Ogawa Sales Manger to came back with Act Sales Supervisor Position to lead Team
- Monthly archived 90%-150% for company goals
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction
- Promoted exceptional customer service by engaging clients on sales floor
- Boosted sales by implementing effective training programs for new and existing employees
- Mentored junior staff members, fostering professional development and career progression within organization
Sales Supervisor
THE NATURAL DESIGN SDN BHD
2012.11 - 2014.06
- New born company with selling Home Furniture (Bean Bags, Home Decoration products)
- Started position as normal Sales Executive
- Promoted to Sales Supervisor on January 2013 to lead team
- Company been awarded Top10 SME awards in Year 2015.
- Boosted sales by implementing effective training programs for new and existing employees
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills
Sales Leader
HEALTHY WORLD LIFESTYLE SDN BHD (OGAWA)
2008.10 - 2012.10
- Started position as normal Sales Leader (with 2 mentees)
- Joined company road show team to travel across Malaysia for business goal
- Selected correct products based on customer needs, product specifications and applicable regulations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Increased customer engagement to drive interest and boost sales opportunities
- Achieved or exceeded company-defined sales quotas
Chief Retailer
EU YAN SANG 1959 SDN BHD
2004.06 - 2008.03
- Explore in Chinese Medicine Industry
- Learned basic medical knowledge to sell Chinese Herb or Chinese Medicine to consumer
- Learned Retailing experience (how to start up business and manage business)
- Learned to work as team
- Archived 2 million sales target within 2 years.
- Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Recommended complementary purchases to customers, increasing revenue
Education
Some College (No Degree) -
SMK Dato Lokman
Kampung Pandan 1999.01 - 2003.04
Skills
Problem Solving
Team Work
Communication Skills
Negotiation
Results Focused
Analysis
Customer Service
Product Knowledge
Timeline
Assistant Team Leader
United Overseas Bank Malaysia Berhad
2022.11 - Current
Assistant Sales Manager
Citibank Berhad
2017.11 - 2022.11
Personal Financial Consultant
MACH BY HONG LEONG BANK
2017.05 - 2017.11
Act Sales Supervisor
HEALTHY WORLD LIFESTYLE SDN BHD (OGAWA)
2014.08 - 2017.04
Sales Supervisor
THE NATURAL DESIGN SDN BHD
2012.11 - 2014.06
Sales Leader
HEALTHY WORLD LIFESTYLE SDN BHD (OGAWA)
2008.10 - 2012.10
Chief Retailer
EU YAN SANG 1959 SDN BHD
2004.06 - 2008.03
Some College (No Degree) -
SMK Dato Lokman
1999.01 - 2003.04